Service Manager Coordinator
3 semanas atrás
About Us
Neotalent Conclusion is a leading Iberian specialist in Information Technology and Engineering services, part of the Conclusion ecosystem with over 25 companies and 3,600 employees. We focus on increasing our clients' technological capacity and digital transformation.
Our success comes from innovation, results-driven focus, and employee career satisfaction. With over 25 years of experience, we have established our presence in key locations and currently have more than 950 professionals.
Job Overview
We are looking for a Service Manager/Coordinator to integrate our Nearshore Team in Portugal, collaborating with Teams in the Netherlands and international clients across Europe.
Responsibilities
Coordinating daily operations, managing client interactions, and ensuring seamless communication across international teams in Lisbon and Utrecht; Serving as the first point of escalation for client issues, demonstrating excellent communication skills; Working effectively with colleagues from diverse cultural backgrounds; Adapting communication styles to bridge cultural differences and enhance team collaboration; Applying knowledge of ITIL processes and procedures to optimize service delivery; Managing multiple clients simultaneously, balancing their unique needs and fostering positive relationships.
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