Client Experience Associate

4 semanas atrás


Porto, Porto, Portugal Euronext Tempo inteiro
Job Title: Client Experience Associate

As a Client Experience Associate at Euronext, you will play a vital role in guiding clients through the admission and membership process, ensuring seamless client data management, and contributing to exceptional client satisfaction throughout the relationship.

Key Responsibilities:
  • Client Onboarding: Capture client requirements, verify participation, and prepare supporting materials for onboarding, maintenance, and offboarding journeys.
  • Daily Account Maintenance: Manage and update the registry and database, monitor operational risks, and identify suspicious situations.
  • Relationship Management: Act as an interface between non-tier 1 clients and internal implementation/project teams, ensuring accurate consideration and implementation of client requirements.
Requirements:
  • Strong proficiency in MS Outlook, MS Teams, Word, Excel, and PowerPoint.
  • Bachelor's or Master's degree in business management or finance.
  • 2-3 years of successful experience in a client-facing role.
  • Fluency in English and French, with fluency in Italian and/or Dutch considered an advantage.
  • Flexibility to travel frequently, including extended stays.
Euronext Values:
  • Unity: Respect and value the people we work with, embracing diversity and striving for inclusion.
  • Integrity: Value transparency, communicate honestly, and act with integrity in everything we do.
  • Agility: Act with a sense of urgency and decisiveness, embracing change and taking smart risks.
  • Energy: Be positively driven to make a difference and challenge the status quo, focusing on personal leadership and motivation.
  • Accountability: Deliver maximum value to customers and stakeholders, taking ownership and being accountable for outcomes.

We are an equal opportunity employer, committed to providing an environment of mutual respect and valuing the unique talents of all our people.


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