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Global Customer Experience Associate
Há 1 mês
About the Role
As a Global Customer Experience Associate with our esteemed client in Porto, Portugal, you will be at the forefront of delivering exceptional customer experiences. This role presents an exciting opportunity to join a dynamic team and contribute to the growth of our global presence.
Responsibilities
- Manage incoming phone calls and provide timely and accurate responses to customer inquiries.
- Identify and assess customers' needs to achieve satisfaction and build sustainable relationships through open and interactive communication.
- Utilize knowledge of products and services to provide solutions that meet customers' expectations.
- Collaborate with internal teams to resolve complex issues and ensure seamless customer journeys.
- Maintain up-to-date knowledge of company policies, procedures, and products to deliver expert advice to customers.
Requirements
To excel in this role, you will possess:
- Fluent verbal and written skills in English (C1);
- Basic German (A2) proficiency;
- Excellent communication and interpersonal skills;
- Able to work effectively in a fast-paced environment and prioritize tasks efficiently;
- Strong problem-solving abilities and attention to detail.
Benefits
This role offers a competitive salary and performance-based bonus, with the possibility of indefinite contract extensions. Enjoy full-time employment, career development programs, specialized courses, and language classes to enhance your skills and personal growth.
Location and Culture
The successful candidate will be based in Porto, Portugal, working within a diverse and inclusive team culture that values equality, respect, and collaboration. We are committed to providing a supportive work environment that fosters growth and well-being.
Compensation Package
We offer a highly competitive salary ranging between €25,000 to €35,000 per annum, depending on experience, as well as benefits that support your unique lifestyle, such as bring-a-friend bonuses, referral incentives, and more.
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