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Global Customer Experience Ambassador
2 meses atrás
David Kennedy Recruitment is partnering with a pioneering Outsourcing/BPO consultancy to onboard a multilingual Customer Service Representative in Porto, Portugal.
Job Summary: We seek an experienced and enthusiastic German-speaking Customer Service Representative to join our client's team, working remotely from the comfort of your own home. As a valued member of our global customer experience team, you will be responsible for providing exceptional support to clients while promoting cruise packages tailored to their needs.
Key Responsibilities:
- Provide top-notch customer service via inbound calls, addressing inquiries and concerns efficiently
- Sell and promote cruise packages that cater to individual customer requirements
- Upsell and cross-sell relevant products and services to enhance customer satisfaction
- Offer comprehensive assistance with post-booking management and booking administration
- Support travel agents in making bookings and ensuring seamless booking management
- Furnish customers with detailed information on destinations, boats, documentation, pricing, and other related queries
Requirements:
- Native fluency in German (verbal and written) and proficiency in English (B2 level minimum)
- Previous experience in customer service or sales, preferably in the travel or hospitality industry
- Excellent communication skills to engage and build rapport with customers over the phone
- Ability to manage multiple inquiries and provide accurate information efficiently
- Experience in upselling and cross-selling products or services
- Customer-centric mindset with a commitment to delivering high-quality service
- Proficiency in booking systems or travel management tools (considered as an advantage)
- Strong attention to detail and problem-solving mindset
- Effective communication skills, both written and verbally
- Ability to multitask in a fast-paced environment
- Flexible working schedule: shift rotation, Monday to Sunday
What We Offer:
- Opportunity to work with a leading global travel tourism brand
- Competitive salary – €28,000 - €32,000 per annum (dependent on experience)
- Performance-based incentives and opportunities for professional growth within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more benefits
