Client Experience Liaison
2 meses atrás
About the Role
As a Client Experience Associate at Euronext, you will play a vital role in guiding clients through the admission and membership process. Your expertise will ensure that client data remains up-to-date as services evolve, directly contributing to client satisfaction throughout the lifetime of the relationship.
Key Responsibilities
• Capture client requirements for analysis, in preparation for future onboarding and service implementation
• Verify requirements for client participation, including AML, anti-terrorism, and other Group procedures
• Prepare supporting materials to guide and train clients during their onboarding, maintenance, and offboarding journeys
• Create and maintain internal procedures detailing relevant onboarding tasks
• Manage start-up phase and conclusion of the contractual relationship with clients, ensuring that adopted procedures are consistent with primary reference standards
• Daily Account Maintenance: Manage and update the registry and database for the provision of services and client invoicing
• Manage participation in the national network used by the banks and the outsourced technology providers
• Assess operational risks and constantly monitor containment measures in accordance with group policies
• In accordance with applicable regulations and anti-money laundering procedures, monitor and identify suspicious situations
• Support clients on issues related to methods of participation in services
• Coordinate updates of client documentation and ensure it is published on the company website
• Send applicable market/operational notices
• Manage and monitor the process of issuing information reports to interested clients
• Handle admission of financial instruments that can be centralised
• Verify securities admission eligibility, both from a regulatory and an operational perspective
• Relationship Management: Act as an interface between non-tier 1 clients and internal implementation/project teams, ensuring client requirements are accurately considered and implemented
• Manage non-tier 1 client needs and requests on an ongoing basis, ensuring that the necessary requirements for Custody and Settlement functions are properly understood and that issues are correctly addressed and managed
About Euronext
Euronext is the leading pan-European exchange with a unique federal model, in a mission to accelerate innovation and sustainable development across Europe. From raising equity to traded products, issuer services to market data, Euronext addresses the needs of marketplaces, investors, and companies, playing a crucial role in connecting European businesses to capital markets, fostering economic growth, and providing listing opportunities for companies of varying sizes.
We value diversity and inclusion
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view, and are committed to providing an environment of mutual respect.
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