Client Experience Liaison
2 semanas atrás
About the Role
The Operational Client Manager role is an exciting opportunity to join our team at Euronext in Portugal. As a key member of our client-facing team, you will be responsible for ensuring seamless execution of client onboarding and daily account maintenance processes.
In this dynamic role, you will act as a primary point of contact for non-tier 1 clients, providing exceptional service and support to meet their needs. You will work closely with internal teams to ensure accurate implementation of client requirements and timely resolution of issues.
Your Key Responsibilities
- Manage client onboarding, including capturing requirements, verifying eligibility, and preparing supporting materials.
- Perform daily account maintenance tasks, such as updating registries, managing participation in national networks, and assessing operational risks.
- Act as an interface between clients and internal teams, ensuring effective communication and issue resolution.
- Profile:
- Strong proficiency in MS Office applications, particularly Outlook, Teams, Word, Excel, and PowerPoint.
- Bachelor's or Master's degree in business management or finance.
- 2-3 years of experience in a client-facing role, preferably in a financial services environment.
- Fluency in English and French, with additional languages (Italian and/or Dutch) considered an asset.
Why Join Us?
Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets. We offer a dynamic and inclusive work environment, where you can grow your career and make a real impact. Our company values include unity, integrity, agility, energy, and accountability, which guide our behavior and decision-making.
Compensation and Benefits
We offer a competitive salary package, including a base salary of approximately €55,000 per annum, plus benefits such as health insurance, retirement plan, and paid time off. Additionally, we provide opportunities for professional development, training, and mentorship to help you achieve your career goals.
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