Global Language Ambassador

Há 3 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

At goFLUENT, you will have the opportunity to be part of a dynamic and international environment by welcoming and accommodating learners via phone/email, responding to their needs while ensuring a continuous follow-up in their training. As a consultant/advisor in training and pedagogy, your requests may be diverse.

You will work closely with the Sales/Customer Success Management Team to keep them updated about how each client is working on the language program. We are looking for a Learning Consultant with a passion for customer service who will have the ability to actively solve doubts and provide guidance about the language, goFLUENT services or issues. Someone with strong oral and written communication skills. Fluency in Turkish, as well as another language (Arabic, French, German, Spanish or Italian...), and an advanced level of English is required.

The responsibilities of this position include:

  • Managing relationships with clients/learners taking goFLUENT lessons/training
  • Assisting learners who need help through calls or emails as prescribed by documented processes and/or with supervisors' guidance: Resolve customer complaints
  • Calling clients to follow up on their training progress
  • Conducting demo calls

In addition, you will assist Account Managers/Sales as deemed necessary by the LC Team Leader/Manager and reach KPIs discussed with the LC Team Leader/Manager. To be successful in this role, you will need to have minimum 1 year experience in customer service, call center, relation with clients. Soft skills such as empathy, problem-solving, teamwork, adaptability, and effective communication skills are a must. You should also be proactive, responsible, disciplined, and able to multitask. It's essential to handle stress well and work efficiently under pressure. Having a good command of MS Office and Google tools is also required. Excellent command of English and Turkish, both spoken and written, is necessary, as well as fluency in another language: Spanish, German, French, Arabic, or Italian. Excellent oral communication skills over the phone and persuasive skills are also required. Methodical and organized, your relational ease and openness are assets to succeed in this position. A Bachelor's/College Degree in any field is also a must.

We offer a dynamic, startup-like experience within the security of a fast-growing, 24-year-old Swiss-based company. You will have the opportunity to learn from top executives and visionaries in the learning and language market. The experience of joining an innovative organization with an international, vibrant working environment is also available. Our full onboarding and fast ramp mentoring program will lead you to success. Additionally, you will have world-class learning experience by being a goFLUENT learner and learning from one of our twelve business languages.



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