Italian Gaming Industry Expert

Há 7 dias


Coimbra, Coimbra, Portugal Tn Portugal Tempo inteiro

**Job Summary**

We are looking for a Multilingual Technical Advisor to join our team at Tn Portugal. As an Italian native or fluent individual with strong English communication skills, you will be responsible for providing expert-level support to customers.

**Key Responsibilities:**

  1. Be a first point of contact for resolving escalated customer inquiries, complaints, and technical issues related to hardware, software, subscriptions, and online services.
  2. Conduct thorough investigations into escalated cases, gathering relevant information from multiple sources, analyzing data, and identifying root causes to determine appropriate solutions.

**Required Skills and Qualifications:**

  • Native or Proficient level of Italian (C2).
  • Advanced level of English (C1).
  • Previous experience in customer services or escalation support role, preferably within the gaming industry or tech support environment.

**Benefits:**

  • Relocation package.
  • Competitive wages.
  • Paid professional training.


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