Sales and Support Professional
Há 6 dias
Welcome to Concentrix Portugal, where you can build a successful career as a Sales and Support Professional in the Jewelry Market. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join us.
About the RoleThis is an exciting opportunity to work with our clients' customers, providing technical support and guidance on jewelry products through inbound calls, chats, or emails. As a Sales and Support Professional, you'll be responsible for engaging with customers to provide excellent service, identifying opportunities to recommend complementary or higher-end products, and utilizing sales techniques to enhance the customer's purchase experience.
Key Responsibilities- Engage with customers to provide technical support and guidance on jewelry products
- Identify opportunities to recommend complementary or higher-end products
- Utilize sales techniques to enhance the customer's purchase experience
- Review requests, make appropriate decisions, and process accordingly
- Work on continuous improvement for customer satisfaction
To succeed in this role, you'll need:
- To be trilingual with a high level of European Portuguese, Spanish, and English (written and oral)
- To have excellent writing and communication skills, coupled with empathy and team spirit
- To be able to upsell and cross-sell products effectively and like to achieve goals
- To be familiar with e-commerce platforms
- Previous experience in customer service is an advantage
We offer a range of benefits to support your unique lifestyle, including:
- Full-time contracts with competitive salary and performance bonus
- Central location in Lisbon, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. If you're passionate about delivering exceptional customer experiences and building a successful career, we'd love to hear from you
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