Product Commercialization Manager, Authorization Expert
Há 7 dias
Our Purpose: Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible.
Title and Summary: We are looking for a seasoned product manager within the Operational Insights Program Global Commercial Product Management team to play a key role in the commercialization/go-to-market strategy for its products. This person will spearhead key activities including development of the go-to-market strategy, defining the product value proposition and pricing, creating sales and delivery materials, and driving sales and delivery enablement.
Responsibilities
- Spearhead the client success strategy and deliver against KPIs.
- Translate a deep understanding of our customers into products and solutions that drive significant customer value.
- Balance the long-term direction of a product with today's needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products.
- Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams.
- Drive globally-relevant solutions by understanding regional needs and trade-offs, and build scalable products that serve an array of customer segments.
- Set product direction with coordination, not isolation—taking into account how our products all work together to serve customer needs.
- Act as an expert, advocate, and champion for OI program products, driving customer engagement and adoption.
- Collaborate with the global product management team, providing data-driven insights to shape strategic business plans and product roadmaps.
- Maintain the day-to-day client relationship.
- Coordinate across cross-functional teams to drive product sales, monitor usage, and support continuous enhancement.
- Develop and execute the product business strategy, including customer segmentation, pricing, sales, and marketing initiatives.
- Engage with customers to capture feedback (VOC, NPS) and identify opportunities for continuous product improvement.
- Manage the product P&L, contributing to forecasting, budgeting, and revenue optimization through cross-selling and upselling.
- Measure and optimize product usage KPIs—tracking enrollees, active users, and engagement frequency.
- Support the customer lifecycle strategy, focusing on customer acquisition, retention, and increasing lifetime value.
- Lead the rollout of new solutions/features for emerging segments (e.g., fintechs), use cases (e.g., real-time alerts), and networks (e.g., open banking, etc.).
- Build and maintain strong relationships with internal and external stakeholders to align on product goals and ensure customer success.
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