Technical Support Specialist for Enterprise Customers

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon, Portugal. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to Enterprise customers, resolving issues over phone and web-based channels.

Key Responsibilities
  • Take ownership of new cases promptly and assist Enterprise customers and partners.
  • Define issue scope and support boundaries, conduct thorough research, and collaborate with teams.
  • Escalate issues to management when needed and ensure SLA adherence and customer satisfaction.
  • Document technical work comprehensively and address customer satisfaction proactively.
Requirements
  • Strong knowledge of Office 365 in an Enterprise environment, especially Exchange Online.
  • Foundation in Networking, Protocols, Authentication (Basic, Kerberos, NTLM), and PowerShell.
  • Experience with Office 365 Directory Synchronization (DirSync), Azure AD Connect.
  • Proficiency in DNS management and troubleshooting.
  • Experience with Active Directory (FSMO Roles, Domains and Trusts, Sites and Services).
What We Offer
  • Airport pick-up and administrative assistance with registration in Portugal.
  • Reimbursement of initial flight expenses.
  • Yearly complementary two-way flight ticket back to home country (within the EU).
  • Accommodation in company-shared apartments.
  • Free Portuguese lessons, sports activities, cooking lessons, and more.
How to Apply

Interested candidates should submit a resume and cover letter detailing their relevant experience.



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