Technical Support Specialist for Enterprise Customers
3 semanas atrás
We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon, Portugal. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to Enterprise customers, resolving issues over phone and web-based channels.
Key Responsibilities- Take ownership of new cases promptly and assist Enterprise customers and partners.
- Define issue scope and support boundaries, conduct thorough research, and collaborate with teams.
- Escalate issues to management when needed and ensure SLA adherence and customer satisfaction.
- Document technical work comprehensively and address customer satisfaction proactively.
- Strong knowledge of Office 365 in an Enterprise environment, especially Exchange Online.
- Foundation in Networking, Protocols, Authentication (Basic, Kerberos, NTLM), and PowerShell.
- Experience with Office 365 Directory Synchronization (DirSync), Azure AD Connect.
- Proficiency in DNS management and troubleshooting.
- Experience with Active Directory (FSMO Roles, Domains and Trusts, Sites and Services).
- Airport pick-up and administrative assistance with registration in Portugal.
- Reimbursement of initial flight expenses.
- Yearly complementary two-way flight ticket back to home country (within the EU).
- Accommodation in company-shared apartments.
- Free Portuguese lessons, sports activities, cooking lessons, and more.
Interested candidates should submit a resume and cover letter detailing their relevant experience.
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