Customer Service Representative
2 semanas atrás
At Kvinne HR Consulting, we specialize in connecting talent to the right opportunities. As a trusted representative of our clients, we identify candidates who thrive professionally while generating a positive impact in their roles. Our client for this position is a global leader in customer relations that strives to deliver exceptional experiences across various channels.
**Job Overview**
This role offers a dynamic and supportive working environment with opportunities for growth in customer service, technical support, digital solutions, back-office operations, and content moderation. We are seeking a highly skilled professional to join our team as a Customer Service Representative.
**Key Responsibilities**
• Provide excellent customer service through various communication channels (phone, email, chat) to ensure timely resolution of customer inquiries and issues.
• Maintain accurate records of customer interactions and transactions to facilitate seamless communication.
• Collaborate with team members to ensure customer satisfaction by providing proactive support and addressing concerns promptly.
• Ensure compliance with internal processes and procedures to maintain high-quality service delivery.
• Assist with customer feedback and contribute to improving service quality by implementing actionable insights.
**Requirements**
To be successful in this role, you will need to possess strong communication, listening, and problem-solving skills, as well as the ability to work both independently and as part of a team. Previous experience in customer service is an advantage but not mandatory. Additionally, you must be fluent in Turkish (written and spoken) and hold a Residence Card in Portugal, Job Search Visa, or EU Passport.
**Benefits**
We offer a comprehensive package that includes:
• Employment Contract: A secure, full-time contract with a reputable global company offering stability and career growth opportunities.
• Insurance: Comprehensive health coverage to keep you at your best.
• Additional Perks: Access to other amazing company benefits, including employee discounts, wellness programs, and career development opportunities.
• Share Apartment: Opportunity to live in an apartment shared with other colleagues in Lisbon, with expenses paid by the company.
We are a Portuguese company made up of experienced, motivated Human Resources Specialists dedicated to excellence and doing things well.
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