Data Insights Leader

Há 6 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
Job Description:

We are seeking a highly skilled Senior Insights Analyst to lead our Quality speech analytics category design and leverage tools to develop solutions for contact centers.

About the Role:

The ideal candidate will be responsible for the performance of the overall Quality speech analytics category design, working cross-functionally with various groups internally and externally. As the lead analyst on the project, they must be comfortable collaborating and synthesizing analyses to execute scorecards.

Key Responsibilities:
  • Analyze recorded audio and audio-based data sets for critical insights
  • Work with IT to address problems with automated processes that support the speech analytic platform
  • Provide ongoing speech category design
  • Serve as a subject matter expert, providing knowledge and assistance in the areas of Process Improvement, Change Management, and data analysis for the Speech Analytics Quality platform
Requirements:

To succeed in this role, you will need to have:

  • Fluent in German and English (bilingual) - mandatory
  • Skills with CallMiner, Nexidia, NICE, Verint, or other speech analytics packages required
  • Highly disciplined self-starter with solid collaboration & communication skills
  • Advanced skills in Microsoft applications such as Excel (charts, formulas, macros), PowerPoint, and Visio
What We Offer:

The salary for this position is estimated to be around €80,000 per year, depending on experience. Benefits include a dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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