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Data Insights Leader
Há 6 dias
We are seeking a highly skilled Senior Insights Analyst to lead our Quality speech analytics category design and leverage tools to develop solutions for contact centers.
About the Role:The ideal candidate will be responsible for the performance of the overall Quality speech analytics category design, working cross-functionally with various groups internally and externally. As the lead analyst on the project, they must be comfortable collaborating and synthesizing analyses to execute scorecards.
Key Responsibilities:- Analyze recorded audio and audio-based data sets for critical insights
- Work with IT to address problems with automated processes that support the speech analytic platform
- Provide ongoing speech category design
- Serve as a subject matter expert, providing knowledge and assistance in the areas of Process Improvement, Change Management, and data analysis for the Speech Analytics Quality platform
To succeed in this role, you will need to have:
- Fluent in German and English (bilingual) - mandatory
- Skills with CallMiner, Nexidia, NICE, Verint, or other speech analytics packages required
- Highly disciplined self-starter with solid collaboration & communication skills
- Advanced skills in Microsoft applications such as Excel (charts, formulas, macros), PowerPoint, and Visio
The salary for this position is estimated to be around €80,000 per year, depending on experience. Benefits include a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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Senior Data Insights Specialist
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Data Insights Specialist
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