Security Technical Solutions Specialist
2 semanas atrás
At Microsoft, we are seeking a highly skilled and experienced Senior Customer Experience Engineer to join our security team. This is a unique opportunity for a technical professional to play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:- Collaborate with customers and product managers to design and implement proactive customer health monitoring leveraging service monitoring tools.
- Directly engage and support top security customers to resolve technically complex and critical technical issues in a 24x7x365 global support team.
- Develop deep technical expertise across multiple Microsoft Security technologies and leverage knowledge and experience to mentor, model customer engagement skills, and contribute to the technical growth of a global team.
- Proven years' experience in a deep technical role in IT, technical support, consulting, program management or similar roles and hands-on experience with Microsoft Security such as Defender for Endpoint and Microsoft Defender for Cloud Apps.
- Experience directly engaging in and managing customer relationships in consultative or account management-oriented roles.
- Demonstrated exceptional written and verbal communication skills with the ability to adjust communication style based on the audience.
- Bachelor's or Master's in Computer Science, Engineering or Equivalent Experience.
- Proven years' experience in a deep technical role in IT, technical support, consulting, program management or similar roles and hands-on experience with Microsoft Security & Compliance technologies and/or Microsoft Defender Security.
We offer a competitive salary of $120,000 - $180,000 per year, depending on experience, plus comprehensive benefits including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.
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