Guest Experience Director

Há 7 dias


Porto, Porto, Portugal Mystic Invest Tempo inteiro

About Mystic Ocean

We are a dynamic cruise company that offers unique experiences to our passengers. As a Guest Service Manager, you will play a vital role in ensuring that our guests have an exceptional time on board.

Key Responsibilities
  • Lead the Guest Service team to deliver high-quality service
  • Supervise and train team members to enhance their skills and knowledge
  • Develop strategies to improve guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless service delivery
  • Manage guest complaints and feedback
Requirements
  • Minimum of two years' experience in a similar role on a cruise ship
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment
  • Fluency in written and spoken English and German
  • Knowledge of Microsoft Office and MXP/POS


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