Microsoft Cloud Technical Support Specialist

3 semanas atrás


Porto, Porto, Portugal Teleperformance Portugal Tempo inteiro
Job Title: Microsoft Cloud Technical Support Specialist

About the Job:
We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon, Portugal. As a key member of our support team, you will play a critical role in providing top-notch technical support to our customers, ensuring their issues are resolved promptly and efficiently.

Key Responsibilities:
* Provide technical support to customers via phone, email, or chat, troubleshooting and resolving issues related to Microsoft 365 technology (SPO, EXO), Active Directory, and API/networking.* Collaborate with internal teams to identify and resolve technical pain points, improving overall customer experience.* Stay up-to-date with the latest Microsoft technologies and best practices through ongoing training and certification opportunities.

Requirements:
* Fluent level of Italian and English (minimum B2).* Previous interaction with M365 technology (SPO, EXO) required.* Basic Active Directory troubleshooting skills (users, mailboxes) required.* Knowledge of basic API and networking required.* Understanding of basic programming (Python, C#) is a plus.

What We Offer:
* Competitive salary: €40,000 - €60,000 per year (depending on experience).* Full relocation support, including flight ticket to Portugal and free accommodation in one of our shared apartments.* One flight per year to your home country within Europe.* Health insurance from day one in the company.* Ongoing certification and training opportunities.* Refer a Friend Program with attractive incentives.* Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops, and more.

About Us:
We are Teleperformance Portugal, a leading provider of outsourced customer experience solutions. Our team is dedicated to delivering exceptional service to our clients, and we're looking for talented individuals like you to join us on this mission.

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