Service Management Leader

4 semanas atrás


Lisboa, Lisboa, Portugal Team It Tempo inteiro

We strive for excellence in our approach to essential services. Our commitment to a sustainable corporate strategy is built on the foundation of a team-focused work philosophy that prioritizes collective well-being, personal and professional development. We believe in maintaining a healthy balance between work and life, embracing a beginner's mindset, and fostering community involvement. Our identity, foundations, and culture are rooted in these values.
To join our team, you'll need:

  • A minimum of 5 years of experience as a Service Manager;
  • To develop and ensure compliance with project plans, including execution, communication, risk management, and mitigation;
  • To manage priorities and coordinate teams to achieve service objectives and metrics;
  • To establish and maintain effective communication with all stakeholders;
  • To ensure the execution of contracted services according to terms, service levels, and a continuous process of managing expectations;
  • To serve as the focal point for services and monitor progress, ensuring adherence to agreed-upon deadlines and quality criteria;
  • To actively participate in controlling and maximizing service profitability;
  • To maintain close contact with technical teams involved in the service;
  • To proactively prevent service failures and seek opportunities to add value to the provided service;
  • To support in defining corrective and preventive actions for problematic situations;
  • To participate in identifying needs and promoting new business opportunities in collaboration with business teams;
  • To prepare, present, and analyze reports on project activities and/or service provision.

Important Notes:
- This is a hybrid project based in Lisbon.

What We Offer:
- Personalized Talent Management: We prioritize regular follow-ups and foster a sense of belonging from day one.
- Comprehensive Benefits Package: Health insurance, life and personal accident insurance, discounts, telecommunications plan, and more.
- Investment in Training and Career Growth: Certified training, online platforms, and exam centers – we're committed to your growth.
- Sustainability and Community Involvement: We aim to give meaning to our work and invest in inclusive projects. Your contribution is invaluable.

Salary Estimate:
Based on industry standards, location, and job requirements, the estimated salary range for this position is €70,000 - €90,000 per annum. This figure may vary depending on individual qualifications and experience.

About Us:
At Team IT, we champion equality and celebrate diversity. We create a safe, inclusive environment where everyone has equal opportunities, regardless of age, ethnicity, sexual orientation, gender, disability, or any other factor. All applications with relevant skills are welcome.



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