German Quality Assurance Expert

1 dia atrás


Lisboa, Lisboa, Portugal Red Frog Recruitment Tempo inteiro

We are a leading provider of customer support and business process outsourcing services, dedicated to delivering exceptional service quality in multiple languages.

About the Role

As a German Quality Analyst with Red Frog Recruitment, you will be responsible for ensuring the highest standards of quality in our customer service operations.

Duties and Responsibilities

Key responsibilities include:

  • Quality Assurance: Monitor and evaluate customer interactions to ensure adherence to company standards and compliance.
  • Performance Analysis: Analyze data to drive improvements in customer service quality.
  • Reporting: Generate comprehensive reports on quality metrics, highlighting areas for improvement and success.
  • Training & Feedback: Offer constructive feedback and coaching to customer service agents to enhance their skills and performance.
  • Team Collaboration: Collaborate closely with training and operations teams to implement quality improvement strategies.
Requirements

We are seeking a detail-oriented and analytical individual with the following qualifications:

  • Language Skills: Native or fluent in German, with proficiency in English (both written and spoken).
  • Analytical Skills: Strong analytical abilities with the capability to interpret data and identify trends.
  • Communication Skills: Excellent verbal and written communication skills.
  • Quality Assurance Experience: Previous experience in a quality assurance or analyst role, preferably within a BPO environment.
  • Team Player: Ability to work collaboratively within a multicultural team setting.
  • Attention to Detail: Meticulous attention to detail and commitment to maintaining high-quality standards.
What We Offer

We provide an exciting and rewarding work environment with numerous benefits:

  • Competitive Salary: €45,000 - €55,000 per annum, depending on experience, plus performance-based bonuses.
  • Career Growth: Opportunities for professional development and career advancement within a global company.
  • Modern Workplace: Work in a state-of-the-art office environment with supportive colleagues.
  • Social Events: Engage in regular team-building activities and social events to foster team spirit.
  • Health and Well-being: Comprehensive health insurance and wellness programs to support your well-being.
Location

This role is based in Lisbon, Portugal, offering a unique opportunity to live and work in a vibrant city with a rich cultural heritage.



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