German Quality Assurance Expert
1 dia atrás
We are a leading provider of customer support and business process outsourcing services, dedicated to delivering exceptional service quality in multiple languages.
About the RoleAs a German Quality Analyst with Red Frog Recruitment, you will be responsible for ensuring the highest standards of quality in our customer service operations.
Duties and ResponsibilitiesKey responsibilities include:
- Quality Assurance: Monitor and evaluate customer interactions to ensure adherence to company standards and compliance.
- Performance Analysis: Analyze data to drive improvements in customer service quality.
- Reporting: Generate comprehensive reports on quality metrics, highlighting areas for improvement and success.
- Training & Feedback: Offer constructive feedback and coaching to customer service agents to enhance their skills and performance.
- Team Collaboration: Collaborate closely with training and operations teams to implement quality improvement strategies.
We are seeking a detail-oriented and analytical individual with the following qualifications:
- Language Skills: Native or fluent in German, with proficiency in English (both written and spoken).
- Analytical Skills: Strong analytical abilities with the capability to interpret data and identify trends.
- Communication Skills: Excellent verbal and written communication skills.
- Quality Assurance Experience: Previous experience in a quality assurance or analyst role, preferably within a BPO environment.
- Team Player: Ability to work collaboratively within a multicultural team setting.
- Attention to Detail: Meticulous attention to detail and commitment to maintaining high-quality standards.
We provide an exciting and rewarding work environment with numerous benefits:
- Competitive Salary: €45,000 - €55,000 per annum, depending on experience, plus performance-based bonuses.
- Career Growth: Opportunities for professional development and career advancement within a global company.
- Modern Workplace: Work in a state-of-the-art office environment with supportive colleagues.
- Social Events: Engage in regular team-building activities and social events to foster team spirit.
- Health and Well-being: Comprehensive health insurance and wellness programs to support your well-being.
This role is based in Lisbon, Portugal, offering a unique opportunity to live and work in a vibrant city with a rich cultural heritage.
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