Customer Service Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Entain Tempo inteiro

Job Description:

At Entain, we're leading the change in sports betting, gaming, and interactive entertainment. We're looking for a talented Customer Service Representative to join our team and help us deliver exceptional customer experiences.

Key Responsibilities:

  • Provide accurate and timely solutions to customers via phone, email, and chat.
  • Keep customers informed about company products, services, and promotions.
  • Demonstrate ownership and deliver first-class service to exceed customer expectations.
  • Proactively suggest improvements to enhance efficiency, productivity, quality, and customer satisfaction.
  • Fix the root cause of problems to protect additional customers from experiencing the same issues.

Requirements:
  • Be customer-focused and drive productivity and quality in all tasks.
  • Meet deliverable requirements, service level measures, and specific targets for quality and efficiency.
  • Take ownership of your development and look for opportunities to grow.

About Entain:

Entain is a leading provider of sports betting, gaming, and interactive entertainment. We're committed to putting people first and delivering exciting, engaging, and entertaining experiences to our customers. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we'd love to hear from you.

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