Customer Experience Specialist

4 semanas atrás

Lisboa, Lisboa, Portugal 317 Elite Sales Team Tempo inteiro

Job Title: Inbound Sales Specialist

Job Summary:
We are seeking a highly skilled and motivated Inbound Sales Specialist to join our 317 Elite Sales Team. As a key member of our sales team, you will be responsible for providing exceptional customer experiences through phone and chat interactions. Your primary goal will be to engage customers in the Connect, Shop, and Buy phases of the customer journey, ensuring that they have a seamless and personalized experience.

Key Responsibilities:

  • Engage with customers via phone or chat to understand their needs and preferences.
  • Help customers explore features and benefits of products and services to determine which ones fit their needs.
  • Ensure that customers have the same type of experience as they would get in a physical store.
  • Provide information about the store, including its location and hours, upon request.
  • Work quickly and efficiently under deadline pressure to meet sales targets.
  • Proactively utilize strong sales skills to place orders and meet customer needs.
  • Collaborate with colleagues to achieve team goals and KPIs.
  • Participate in training and development programs to improve sales skills and knowledge.
  • Adhere to company policies and procedures to maintain a positive and productive work environment.

Requirements:

  • Flawless communication skills in Turkish (C2) and English (B2).
  • Ability to work quickly and efficiently under deadline pressure.
  • Excellent accuracy and attention to detail.
  • Proven ability to work with minimal supervision.
  • Flexibility to work overtime and adapt to changing sales targets.
  • Strong team player with excellent communication and interpersonal skills.
  • Ability to learn and adapt to new products and services quickly.

What We Offer:

  • Affordable accommodation in single rooms in shared apartments provided by the employer.
  • Sponsored yearly flight back home and return of flight costs to Portugal.
  • 40 hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Sunday, 08:00 to 17:00.
  • Health insurance and cafeteria on site.
  • 2 weeks of training partially compensated by the employer.
  • Holiday of 22 days per year.
  • A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere.

About Us:
At 317 Elite Sales Team, we value our employees and strive to create a positive and productive work environment. We are committed to providing our customers with exceptional service and support, and we believe that our team members are the key to our success. If you are a motivated and skilled sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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