Customer Service Expert
Há 7 dias
Flex Living is a leading provider of flexible accommodation solutions, offering seamless and personalized experiences for modern renters. Our mission is to redefine the way people find, rent, and enjoy their living spaces with simplicity and comfort at the core.
Job Summary
We are seeking a proactive and customer-focused individual to join our dynamic team as a Guest Service Agent. The ideal candidate will serve as the primary point of contact for our guests, ensuring their needs are met from check-in to check-out. This role requires exceptional communication skills, problem-solving abilities, and a passion for delivering outstanding service.
Key Responsibilities
- Provide exceptional guest interaction, addressing inquiries via email, phone, and in-person with professionalism and warmth.
- Assist guests with bookings, modifications, cancellations, and special requests, ensuring accuracy and satisfaction.
- Handle guest complaints and issues promptly, providing solutions that align with company policies and enhance the guest experience.
- C coordinate smooth check-ins and check-outs, including key handovers and property orientations.
- Offer knowledge sharing, providing guests with local information, recommendations, and support to make their stay enjoyable.
- Maintain accurate records of guest interactions, feedback, and requests in the company's CRM system.
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