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Customer Service Expert for Gaming Industry
1 semana atrás
**Salary and Benefits:**
We offer a competitive salary and benefits package, including:
- A salary of 850€ gross per month, along with a 50€ tech bonus, a 200€ language bonus, and a 120€ performance bonus.
- A loyalty bonus of 300€ every three months.
- Health insurance coverage after six months.
- Paid professional training and employee discounts.
**Job Description:**
We are looking for a highly skilled Customer Service Expert to join our team at Blu Selection. As a key member of our customer service team, you will be responsible for providing top-notch customer service to our customers in the gaming industry.
- Investigate complex technical issues and provide timely resolutions to ensure customer satisfaction.
- Address escalated customer inquiries, complaints, and technical issues related to our products and services.
- Conduct thorough investigations into escalated cases, analyze data, and identify root causes for appropriate solutions.
- Communicate with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
**Required Skills and Qualifications:**
- Native-level proficiency in German and a minimum C1 level of English.
- A valid Portuguese work permit (required).
- Living in or willingness to relocate to Lisbon for an international career and life experience.
- Motivation and commitment to perform assigned tasks effectively.
- Excitement about intercultural communication and embracing the expatriate lifestyle.
