Customer Service Agent for Global Brands in Lisbon
Há 5 dias
Company Overview
Blu Selection, a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world, is seeking a skilled Customer Service Agent to join its international team.
Salary
The salary for this role is approximately €950-1300 gross per month, including free accommodation in a shared flat with all bills included or excluding accommodation respectively.
Job Description
As a Customer Service Agent, you will play a crucial role in supporting clients' activities by offering world-class service to their customers. This includes:
- Outbound calls in B2B relations for gaining new clients
- Support for couriers in case of problems
- Answering incoming queries from customers (B2C)
- Identifying issues and providing solutions
- Ensuring high levels of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
Required Skills and Qualifications
To succeed in this role, you will need:
- A native level of German and at least a B2 level of English
- Knowledge of the value and impact that a good customer experience can create
- An attentive listening skill, comfortable and skillful at communicating with people
- A drive for excellence and professionalism
- A real team player and commitment to your work
- Excitement about intercultural communication and the expatriate lifestyle
Benefits
As a valued member of our team, you can expect:
- A fixed-term contract renewable every year
- Full-time working hours on rotating shifts (depending on the project)
- Intensive training to kick-start your career
- Private health insurance after 6 months of contract
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
- Portuguese public holidays and 22 days of paid holidays
- Career growth opportunities in different paths
Others
Living in Lisbon offers a unique blend of culture, history, and lifestyle. As an added bonus, you will have access to a large English-speaking local community and international environment.
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