Digital Success Growth Manager

3 semanas atrás


Lisboa, Lisboa, Portugal Gorgias Tempo inteiro
About the Role

We're looking for a Digital Success Growth Manager who will be responsible for executing growth and retention strategies at scale, using automation and personalized tactics.

Your primary focus will be to ensure that all customers, regardless of size, are supported with the right combination of digital and human touchpoints to drive meaningful behaviors that lead to successful outcomes and customer retention.

You will work cross-functionally to build and optimize an orchestrated experience across channels (e.g. email and in-product) and touchpoints, ensuring that cohorts of customers are guided towards maturity and expansion outcomes.

Key Responsibilities

Design and execute scalable strategies to improve retention, drive product adoption, and incremental product revenue.

Establish and be held accountable for metrics to measure the effectiveness and impact of your programs (e.g. product adoption, NRR).

Conduct data analysis to understand customer behavior, usage patterns, and segmentation to provide actionable recommendations for campaign improvements.

Run experiments to identify which tactics work best for various customer segments and personas - craft ideas, execute and manage the campaigns, test your hypotheses and measure impact to then scale those successful strategies across hundreds of customers.

Requirements

3+ years of experience in digital customer success, product growth, or retention marketing within a SaaS or technology company.

Strong analytical mindset, matched with creativity, that allows you to use data and insights to think outside the box and turn them into actionable outcomes and execute impactful solutions and initiatives.

Strong synthesis and communication skills in English. Externally, you're able to tell powerful stories and drive recommendations with data, to engage and obtain customer buy-in. Internally, you are able to effectively share what you're working on and why you're working on it, and your results.

What We Offer

Competitive salary and benefits package.

Opportunity to work with a fast-growing company in a dynamic and innovative environment.

Collaborative and supportive team culture.

Professional development and growth opportunities.

Flexible working hours and remote work options.

Access to the latest tools and technologies.

Recognition and rewards for outstanding performance.

How to Apply

If you're a motivated and results-driven individual who is passionate about digital customer success and growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you

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