Customer Service Ambassador
3 semanas atrás
We're a one-of-a-kind marketplace for buying and selling special objects, with over 75,000 unique items in auction every week. Our passionate in-house experts carefully curate each offering to bring the extraordinary to our customers.
As a growing, diverse and sustainable scale-up, we live by core values that drive impact: taking ownership, being open to change, and being passionate about our mission and customers.
The RoleThis Customer Service Representative position offers the opportunity to engage and delight our diverse customer base by solving complex challenges and managing disputes. You'll address customer queries via various channels, mediate between sellers and buyers, and find solutions that work for both.
You are motivated by providing exceptional customer support, communicating clearly, and finding fitting solutions to problems in a patient and empathetic way. Key requirements include strong analytical and critical thinking skills, previous experience in customer service or a related field, and flexibility to work weekends and public holidays.
What We Offer- A competitive Annual Gross Base Salary of €20,500-€26,250, depending on your level, competencies, and overall experience.
- Health Insurance from day 1, including dental coverage, access to multiple hospitals and clinics, and a wellness network.
- A Work From Home Allowance to help with monthly household bills.
- Catawiki covers commuting costs between your home and office.
- An amazing Office in the centre of Lisbon.
- Create a Visible Impact by working at scale in a global organisation serving millions of customers across 80+ categories.
- Learn and Grow with Us through Learning & Development initiatives, clear development plans, and mentorship programmes.
- A Culture of Connection defines us, with a passionate, diverse, and collaborative team of 800+ Catawikains and 60+ nationalities.
- Celebrate Life's Moments with us, including extra time off, Catavouchers, and recognition for significant work anniversaries.
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