Portuguese Customer Support Representative for a Gaming Brand in Lisbon

Há 5 dias


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

We are seeking an experienced and skilled Portuguese customer support representative to join our team in Lisbon. As a key member of our support team, you will be responsible for providing top-notch customer service to our clients, ensuring that their issues are resolved efficiently and effectively.

Company Overview

TN Portugal is a leading provider of gaming solutions, committed to delivering exceptional customer experiences. Our team is dedicated to helping our clients succeed in the ever-evolving gaming industry.

We believe in empowering our customers to achieve their goals, and we're looking for talented individuals who share our passion for innovation and customer satisfaction.

Job Description

The successful candidate will have previous experience in customer service or escalation support, preferably within the gaming industry or tech support environment. They will possess excellent listening, communication, and interpersonal skills, interacting professionally with customers, colleagues, and technical support teams.

A strong problem-solving ability, coupled with analytical thinking and troubleshooting skills, is essential for this role. The ideal candidate will be able to work independently and collaboratively in a fast-paced environment, adapting to changing priorities and deadlines.

The primary responsibilities of the position include:

  • Providing exceptional customer service via phone, email, chat, and other channels.
  • Resolving escalated customer inquiries, complaints, and technical issues related to hardware, software, subscriptions, and online services.
  • Conducting thorough investigations into escalated cases, gathering relevant information from multiple sources, analyzing data, and identifying root causes to determine appropriate solutions.
  • Communicating with customers to understand their concerns, provide updates on the status of their cases, and deliver resolutions in a timely and professional manner.
Required Skills and Qualifications

To excel in this role, the ideal candidate should possess:

  • Native or proficient level of Portuguese (C2).
  • Advanced level of English (C1).
  • Previous experience in customer services or escalation support role, preferably within the gaming industry or tech support environment.
  • Excellent listening, communication, and interpersonal skills in supported languages, interacting professionally with customers, colleagues, and technical support teams.
  • Patient, empathetic, and resilient when handling challenging customer situations with professionalism and empathy.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary.
  • A comprehensive benefits package, including paid professional training, employee discounts, private healthcare and dental insurance (after six months of employment), growth opportunities through various development programs, fun and engaging company-wide initiatives, job stability, life-long skills, and experience.


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