Multilingual Gaming Support Representative

Há 5 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

About Our Company

With a worldwide presence, Teleperformance Portugal is one of the most prestigious brands in the gaming industry. We have an impeccable track record of good customer relations and extensive market experience. Our company works vigorously to provide our consumers with a broad range of products.

Job Responsibilities

  • You will resolve and answer contacts from players
  • You will read and understand logs for item restorations
  • You will use all resources at hand to provide the most epic gaming support experience
  • You will collaborate closely with specialized points of contact to achieve the best outcome
  • You will manage account and bill-related issues

What We're Looking For

  • Fluency in French (written and spoken)
  • Fluency in English – B2 level (mandatory)
  • High school diploma (or equivalent)
  • A passion for online gaming industry (MMORPG)
  • Excellent verbal and written communication skills
  • Team player with strong problem-solving and conflict management skills
  • Creative and out-of-the-box thinking
  • Eager to do deep research to resolve any given issue
  • Having a critical thinking when presented with a yes/no decision
  • Experience with different PC game Launchers and online gaming (game console knowledge is a plus)

Why Work with Us?

  • Excellent work opportunity in a leading multinational company
  • International career in a multicultural environment
  • Possibility of cooperation with leaders in various industries
  • Stable work and career progression
  • Good reference for future career
  • Leadership opportunities
  • Challenging work as a Gaming Support Representative
  • Health Insurance since day one in the company
  • Possibility to live in one of our apartments
  • Annually complementary return flight to your home country (within Europe)
  • Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit
  • Free Portuguese language courses, sport activities, and organized events


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