Japanese Relationship Crisis Manager
4 semanas atrás
Job Description: We are seeking a skilled Crisis Manager to join our team in Portugal. As a key member of our Critical Situation Management & Escalation Team (CMET), you will be responsible for managing Premier Customers' & Partners' Critical Situation incidents to ensure timely and effective response to internal and external customer needs.
Key Responsibilities:
Delivery of quality customer and partner experience through timely and effective response to internal and external customer needs;
Owning active Critical Situations;
Expanding internal visibility of Premier Customers' Critical Situations by managing complex, mission-critical, or politically sensitive Premier customer situations;
Identifying systemic issues and flagging process breakdown during the execution of the Crisis Management Process;
Stepping up to take on challenges by acting as Crisis Manager in catastrophic outage situations;
Pursuing proactive actions to help prevent future issues;
Leading project and working groups to improve processes and tools;
Establishing and maintaining relationships;
Collaborating effectively with the customer and internal groups to solve customer issues and improve business processes in the quickest way possible;
Actively participating in project initiatives;
Providing crisis situation reporting to allow businesses to make better decisions.
Requirements:
Fluent in English and Japanese (spoken and written);
Service delivery experience would be preferred;
Good understanding of Microsoft products and technologies;
Computer/Technical skills (Windows, Office, etc.);
Exceptional organizational skills to manage effective escalation within different departments;
Problem-solving skills;
Ability to work standard hours, weekends, and public holidays is required.
What We Offer:
Opportunities for career advancement through integration into large Axians projects, including training and certifications in various technology areas;
Professional development in international markets, gaining experience and proving your worth;
Challenging projects that will allow you to develop skills in your desired area;
Support in professional and personal development, including a Friend Get a Friend plan and progression through a career plan.
-
Japanese Relationship Crisis Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroJob Title: Japanese Relationship Crisis ManagerWe are seeking a highly skilled Japanese Relationship Crisis Manager to join our team in Portugal. As a key member of our Critical Situation Management & Escalation Team (CMET), you will be responsible for managing Premier Customers' & Partners' Critical Situation incidents to ensure timely and effective...
-
Japanese Relationship Crisis Manager
4 semanas atrás
Lisboa, Lisboa, Portugal AxiansPT Tempo inteiroJob Title: Japanese Relationship Crisis ManagerWe are seeking a highly skilled Japanese Relationship Crisis Manager to join our team at AxiansPT. As a key member of our Critical Situation Management & Escalation Team (CMET), you will be responsible for managing Premier Customers' & Partners' Critical Situation incidents to ensure timely and effective...
-
Japanese Relationship Crisis Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroJob Description:At Tn Portugal, we are looking for a talented individual to join our team as a Japanese Relationship Crisis Manager.This is a unique opportunity to work on an international project, collaborating with a client to meet the challenges of digital transformation.The Role:We are seeking a skilled Tech Talent to perform duties as a Crisis Manager...
-
Japanese Relationship Crisis Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroJob Description:At Tn Portugal, we are seeking a skilled Tech Talent to join our team as a Crisis Manager. This role involves managing Premier Customers' Critical Situation incidents, ensuring timely and effective response to internal and external customer needs.Key Responsibilities:Delivery of quality customer and partner experience through timely and...
-
Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiroJob Title: Japanese Relationship Crisis Manager Information Technology LisbonAbout the Role:We are seeking a highly skilled Japanese Relationship Crisis Manager to join our team in Lisbon. As a key member of our Critical Situation Management & Escalation Team (CMET), you will be responsible for managing Premier Customers' & Partners' Critical Situation...
-
Japanese Relationship Crisis Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Axianspt Tempo inteiroJob DescriptionAt Axians, we strive to create a collaborative and inclusive environment where our people can thrive. We are committed to social and environmental corporate responsibility and aim to engage our employees in a culture of proximity. We are seeking a skilled Crisis Manager to join our team and work on an international project with a client who...
-
Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiroJoin Our Team as a Japanese Relationship Crisis ManagerWe are seeking a highly skilled Japanese Relationship Crisis Manager to join our team at Axians Portugal. As a key member of our Critical Situation Management & Escalation Team (CMET), you will be responsible for managing Premier Customers' & Partners' Critical Situation incidents to ensure timely and...
-
Japanese Relationship Crisis Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroJob Description:At Tn Portugal, we strive to create a collaborative and inclusive work environment that fosters growth and development. Our commitment to social and environmental responsibility is reflected in our corporate actions.The Role:We are seeking a skilled Crisis Manager to join our team and manage critical situations for Premier Customers and...
-
Japanese Relationship Crisis Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Axianspt Tempo inteiroJob DescriptionWe are seeking a skilled Crisis Manager to join our team at Axianspt. This role will involve managing critical situations for our Premier Customers and Partners, ensuring timely and effective responses to their needs.Key Responsibilities:Manage complex, mission-critical, or politically sensitive situations for Premier Customers and...
-
Japanese Relationship Crisis Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Axianspt Tempo inteiroAbout the RoleWe are seeking a highly skilled Critical Situation Manager to join our team at Axianspt. As a key member of our Critical Situation Management & Escalation Team (CMET), you will be responsible for managing Premier Customers' & Partners' Critical Situation incidents to ensure timely and effective response to internal and external customer...
-
Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiroWe are looking for a skilled Crisis Manager to join our team at Axians Portugal. As a Crisis Manager, you will be responsible for managing critical situations and ensuring timely and effective response to internal and external customer needs. Your primary focus will be on Premier Customers' & Partners' Critical Situation incidents, ensuring that any need of...
-
Japanese Relationship Crisis Manager
4 semanas atrás
Lisboa, Lisboa, Portugal AxiansPT Tempo inteiroJob OpportunityWe are seeking a highly skilled Critical Situation Manager to join our team at AxiansPT. This is a unique opportunity to work on an international project with a client that requires expertise in digital transformation.Key ResponsibilitiesAs a Critical Situation Manager, you will be responsible for managing Premier Customers' and Partners'...
-
Global Crisis Manager for IT Services in Lisbon
1 semana atrás
Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiroRole SummaryWe are seeking a seasoned Crisis Manager to join our team in Portugal, focusing on IT services for Japan portfolio. As a key member of our Critical Situation Management & Escalation Team (CMET), you will be responsible for managing Premier Customers' critical situation incidents, ensuring timely and effective responses to their needs. This is a...
-
IT Operations Crisis Manager
Há 3 dias
Lisboa, Lisboa, Portugal AXA Group Tempo inteiroAbout AXA Group As a world-leading insurance company, we strive for human progress by protecting what matters. With 153,000 employees in 54 countries serving 105 million customers, we've built a dynamic community that thrives on respect and inclusivity.We're transforming into a sustainable tech-led company, with AXA Group Operations as a key catalyst for...
-
Japanese Customer Service Representative
4 semanas atrás
Lisboa, Lisboa, Portugal Sitel Tempo inteiroJob Summary: We are seeking a highly skilled and fluent Japanese native or bilingual professional to join our team as a Customer Advisor in Lisbon, Portugal. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through written and phone communication, building meaningful relationships, and...
-
Japanese Language Content Validator
2 semanas atrás
Lisboa, Lisboa, Portugal Talingual Limited. Tempo inteiro**About the Role**We are seeking a highly skilled Japanese language content validator to join our team at Talingual Limited. As a validator, you will be responsible for reviewing the written content of online advertisements to ensure accuracy and attractiveness.The ideal candidate will have excellent communication skills in Japanese, a good command of...
-
Digital Sales Representative with Japanese Language Expertise
4 semanas atrás
Lisboa, Lisboa, Portugal Ttec Tempo inteiroUnlock Your Potential as a Digital Sales Representative with JapaneseAt TTEC, we're on a mission to bring humanity to business. As a Digital Sales Representative with Japanese, you'll be a key player in delivering exceptional customer experiences that drive revenue growth and customer satisfaction.What You'll Do:Analyze and strategize to manage and upsell...
-
Senior Enterprise Relationship Manager
Há 2 dias
Lisboa, Lisboa, Portugal Creatio Tempo inteiroJob OverviewWe are seeking an experienced Senior Enterprise Relationship Manager to join our team at Creatio.This role involves maintaining and developing long-term relationships with strategic global customers of the Enterprise segment.
-
Senior Critical Situation Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiroJob SummaryWe are seeking a highly skilled Critical Situation Manager to join our team at Axians Portugal. As a key member of our Critical Situation Management & Escalation Team (CMET), you will be responsible for managing Premier Customers' & Partners' Critical Situation incidents to ensure timely and effective response to internal and external customer...
-
Senior Relationship Manager
4 semanas atrás
Lisboa, Lisboa, Portugal EXANTE Tempo inteiroAbout the RoleWe are expanding our global sales force and seeking an experienced Senior Relationship Manager to join our team in multiple locations.The ideal candidate is a highly motivated individual with a strong track record in business development and sales, who is passionate about offering innovative investment opportunities to existing clients and...