Japanese Customer Service Representative

Há 1 mês


Lisboa, Lisboa, Portugal Sitel Tempo inteiro

Job Summary: We are seeking a highly skilled and fluent Japanese native or bilingual professional to join our team as a Customer Advisor in Lisbon, Portugal. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through written and phone communication, building meaningful relationships, and meeting our customer service quality goals.

Key Responsibilities:

  • Provide first contact resolutions to customer queries
  • Offer specialized customer support through written and phone communication
  • Build meaningful relationships with customers
  • Meet and exceed our customer service quality goals, compliance regulations, and productivity targets

Requirements:

  • Native or proficient level of Japanese (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills, with excellent phone conversation skills, attentive listening, and superior writing skills
  • Analytical and problem-solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator, and problem solver
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Portugal (work on site - Lisbon)


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