Japanese Relationship Crisis Manager

Há 1 mês


Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro
Job Description:

At Tn Portugal, we are seeking a skilled Tech Talent to join our team as a Crisis Manager. This role involves managing Premier Customers' Critical Situation incidents, ensuring timely and effective response to internal and external customer needs.

Key Responsibilities:
  • Delivery of quality customer and partner experience through timely and effective response to internal and external customer needs.
  • Owning active Critical Situations and expanding internal visibility of Premier Customers' Critical Situations.
  • Identifying systemic issues and flagging process breakdown during the execution of the Crisis Management Process.
  • Stepping up to take on challenges by acting as Crisis Manager in catastrophic outage situations.
  • Pursuing proactive actions to help prevent future issues.
  • Leading project and working groups to improve processes and tools.
  • Establishing and maintaining relationships.
  • Collaborating effectively with the customer and internal groups to solve customer issues and improve business processes in the quickest way possible.
  • Actively participating in project initiatives.
  • Providing crisis situation reporting to allow businesses to make better decisions.
Requirements:
  • Fluent in English and Japanese (spoken and written).
  • Service delivery experience would be preferred.
  • Good understanding of Microsoft products and technologies.
  • Computer/Technical skills (Windows, Office, etc.).
  • Exceptional organizational skills to manage effective escalation within different departments.
  • Problem-solving skills.
  • Ability to work standard hours, weekends, and public holidays is required.
What We Offer:
  • Opportunities for career advancement through integration into large Axians projects, including training and certifications in various technology areas.
  • Professional development in international markets, gaining experience and proving your worth.
  • Challenging projects that will allow you to develop skills in your desired area.
  • Support in professional and personal development, including a Friend Get a Friend plan and progression through a career plan.


  • Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Job Description:At Tn Portugal, we are looking for a talented individual to join our team as a Japanese Relationship Crisis Manager.This is a unique opportunity to work on an international project, collaborating with a client to meet the challenges of digital transformation.The Role:We are seeking a skilled Tech Talent to perform duties as a Crisis Manager...


  • Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Job Description: We are seeking a skilled Crisis Manager to join our team in Portugal. As a key member of our Critical Situation Management & Escalation Team (CMET), you will be responsible for managing Premier Customers' & Partners' Critical Situation incidents to ensure timely and effective response to internal and external customer needs. Key...


  • Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiro

    Job Title: Japanese Relationship Crisis Manager Information Technology LisbonAbout the Role:We are seeking a highly skilled Japanese Relationship Crisis Manager to join our team in Lisbon. As a key member of our Critical Situation Management & Escalation Team (CMET), you will be responsible for managing Premier Customers' & Partners' Critical Situation...

  • IT Crisis Manager

    1 semana atrás


    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Are you a tech-savvy individual with expertise in crisis management and Japanese culture? We're seeking a skilled IT Crisis Manager to join our team in Portugal. With a competitive salary of €38,500 per annum and opportunities for career advancement, this role offers the perfect blend of challenge and reward.About the RoleThe primary focus of this position...


  • Lisboa, Lisboa, Portugal AxiansPT Tempo inteiro

    Job OpportunityWe are seeking a highly skilled Critical Situation Manager to join our team at AxiansPT. This is a unique opportunity to work on an international project with a client that requires expertise in digital transformation.Key ResponsibilitiesAs a Critical Situation Manager, you will be responsible for managing Premier Customers' and Partners'...


  • Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiro

    Role SummaryWe are seeking a seasoned Crisis Manager to join our team in Portugal, focusing on IT services for Japan portfolio. As a key member of our Critical Situation Management & Escalation Team (CMET), you will be responsible for managing Premier Customers' critical situation incidents, ensuring timely and effective responses to their needs. This is a...

  • IT Operations Crisis Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal AXA Group Tempo inteiro

    About AXA Group As a world-leading insurance company, we strive for human progress by protecting what matters. With 153,000 employees in 54 countries serving 105 million customers, we've built a dynamic community that thrives on respect and inclusivity.We're transforming into a sustainable tech-led company, with AXA Group Operations as a key catalyst for...

  • Digital Crisis Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Celfocus Tempo inteiro

    About CelfocusCelfocus is a European high-tech system integrator providing professional services focused on creating business value through Analytics and Cognitive solutions. Our work addresses strategic opportunities in various markets, including Telecommunications, Energy & Utilities, Financial Services, and more.Our MissionWe deliver solutions that...


  • Lisboa, Lisboa, Portugal Sitel Tempo inteiro

    Job Summary: We are seeking a highly skilled and fluent Japanese native or bilingual professional to join our team as a Customer Advisor in Lisbon, Portugal. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through written and phone communication, building meaningful relationships, and...


  • Lisboa, Lisboa, Portugal Axianspt Tempo inteiro

    About AxiansptWe are a collaborative and inclusive company that values our employees and the environment. Our culture prioritizes social and environmental corporate responsibility, and we strive to create a supportive work atmosphere.Job OverviewThis is an opportunity to join an international project with a client in need of a skilled professional to manage...


  • Lisboa, Lisboa, Portugal Talingual Limited. Tempo inteiro

    **About the Role**We are seeking a highly skilled Japanese language content validator to join our team at Talingual Limited. As a validator, you will be responsible for reviewing the written content of online advertisements to ensure accuracy and attractiveness.The ideal candidate will have excellent communication skills in Japanese, a good command of...


  • Lisboa, Lisboa, Portugal Ttec Tempo inteiro

    Unlock Your Potential as a Digital Sales Representative with JapaneseAt TTEC, we're on a mission to bring humanity to business. As a Digital Sales Representative with Japanese, you'll be a key player in delivering exceptional customer experiences that drive revenue growth and customer satisfaction.What You'll Do:Analyze and strategize to manage and upsell...


  • Lisboa, Lisboa, Portugal Creatio Tempo inteiro

    Job OverviewWe are seeking an experienced Senior Enterprise Relationship Manager to join our team at Creatio.This role involves maintaining and developing long-term relationships with strategic global customers of the Enterprise segment.


  • Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    Job Title: Affiliate ManagerAbout the Role:This is an exciting opportunity for a German-speaking Affiliate Manager to join our client's team in the EMEA region. Our client is a multinational financial services company specializing in online trading, and we are looking for someone who can help them grow their affiliate network.Key Responsibilities:• Recruit...


  • Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    Job Title: Quality Assurance Analyst with JapaneseCompany: David Kennedy RecruitmentWe are seeking a detail-oriented and analytical Quality Assurance Analyst with Japanese language skills to join our team. The successful candidate will be responsible for ensuring the quality of content assessments, providing thorough written explanations to support their...


  • Lisboa, Lisboa, Portugal Dtc Jobs Tempo inteiro

    About UsDTC Job is a private community connecting top-tier talent with leading DTC e-commerce companies. We bridge the gap between job seekers and industry leaders, facilitating in-house team building for our clients.Salary Range$60,000 - $80,000 per annum based on experience and location.Job DescriptionWe are seeking an experienced E-Commerce Client...


  • Lisboa, Lisboa, Portugal Powerhouse Tempo inteiro

    About PowerhouseWe're a team of passionate individuals working towards a shared mission: to help solve the climate crisis using advanced technology. Our work involves applying machine learning to satellite imagery to track forests and vegetation, with a focus on reducing wildfire risk and increasing grid reliability.Our WorkWe're proud to partner with...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    As a Key Account Manager, you will be responsible for building and maintaining strong relationships with our key business partners. This will involve identifying opportunities for growth and development, and working closely with the sales team to drive revenue expansion.Key Responsibilities:Identify and pursue new business opportunitiesDevelop and maintain...

  • Client Relationship Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Grow-Talent Tempo inteiro

    We are seeking a highly motivated Client Relationship Manager to join our team in the Limassol office. The successful candidate will have excellent communication and negotiation skills, with the ability to build strong relationships with clients and drive sales growth.Job Type: Full-timeSalary: €45,000 - €60,000 per annum (based on experience) +...


  • Lisboa, Lisboa, Portugal Black Pen Recruitment Tempo inteiro

    Job Title: Senior Relationship Development ManagerWe are seeking a highly skilled and experienced Senior Relationship Development Manager to join our team at Black Pen Recruitment. This is an excellent opportunity for someone who is passionate about developing strategic partnerships with banks across the globe.Key Responsibilities:Develop and expand...