Japanese Relationship Crisis Manager
Há 1 mês
At Tn Portugal, we are seeking a skilled Tech Talent to join our team as a Crisis Manager. This role involves managing Premier Customers' Critical Situation incidents, ensuring timely and effective response to internal and external customer needs.
Key Responsibilities:- Delivery of quality customer and partner experience through timely and effective response to internal and external customer needs.
- Owning active Critical Situations and expanding internal visibility of Premier Customers' Critical Situations.
- Identifying systemic issues and flagging process breakdown during the execution of the Crisis Management Process.
- Stepping up to take on challenges by acting as Crisis Manager in catastrophic outage situations.
- Pursuing proactive actions to help prevent future issues.
- Leading project and working groups to improve processes and tools.
- Establishing and maintaining relationships.
- Collaborating effectively with the customer and internal groups to solve customer issues and improve business processes in the quickest way possible.
- Actively participating in project initiatives.
- Providing crisis situation reporting to allow businesses to make better decisions.
- Fluent in English and Japanese (spoken and written).
- Service delivery experience would be preferred.
- Good understanding of Microsoft products and technologies.
- Computer/Technical skills (Windows, Office, etc.).
- Exceptional organizational skills to manage effective escalation within different departments.
- Problem-solving skills.
- Ability to work standard hours, weekends, and public holidays is required.
- Opportunities for career advancement through integration into large Axians projects, including training and certifications in various technology areas.
- Professional development in international markets, gaining experience and proving your worth.
- Challenging projects that will allow you to develop skills in your desired area.
- Support in professional and personal development, including a Friend Get a Friend plan and progression through a career plan.
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Japanese Relationship Crisis Manager
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Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroJob Description:At Tn Portugal, we are looking for a talented individual to join our team as a Japanese Relationship Crisis Manager.This is a unique opportunity to work on an international project, collaborating with a client to meet the challenges of digital transformation.The Role:We are seeking a skilled Tech Talent to perform duties as a Crisis Manager...
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Japanese Relationship Crisis Manager
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Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroJob Description: We are seeking a skilled Crisis Manager to join our team in Portugal. As a key member of our Critical Situation Management & Escalation Team (CMET), you will be responsible for managing Premier Customers' & Partners' Critical Situation incidents to ensure timely and effective response to internal and external customer needs. Key...
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