Digital Crisis Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Celfocus Tempo inteiro
About Celfocus

Celfocus is a European high-tech system integrator providing professional services focused on creating business value through Analytics and Cognitive solutions. Our work addresses strategic opportunities in various markets, including Telecommunications, Energy & Utilities, Financial Services, and more.

Our Mission

We deliver solutions that accelerate digital network transformation, elevate and monetize business services in B2B2x ecosystems, and provide highly relevant customer experiences through Hyper-personalization. At Celfocus, technology enables innovation, and we thrive in an environment where challenges drive learning and growth.

About the Role

As a Digital Crisis Manager, you will coordinate activities during critical issues (P1, P2) understanding their impact on business and identifying improvements from lessons learned. Your responsibilities include:

  • Managing high-critical issues with vendor and internal customer teams
  • Promoting a collaborative and mission-focused mentality across all teams
  • Identifying and suggesting improvements to existing processes and flows
  • Ensuring overall system stability
Key Skills and Qualifications

We are seeking a motivated individual with strong communication skills, able to adapt to different contexts, teams, and clients. The ideal candidate should possess a sense of autonomy, motivation for international projects, and willingness to collaborate with other players. A background in PL SQL/SQL, Unix & Networks, Bash Scripting, and experience with Incident Management for Production Environment Ticket management would be advantageous.

Benefits and Culture

Celfocus is committed to cultivating a diverse and inclusive workplace. We welcome applicants of all backgrounds, gender identities, and abilities. As an equal-opportunity employer, we strive to provide reasonable accommodations for candidates with specific needs. If you require any adjustments during the selection process, please inform our Talent Acquisition Team.

Compensation

We offer a competitive salary package estimated at €80,000 - €110,000 per annum, depending on location and experience.



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