IT Crisis Manager
1 semana atrás
Are you a tech-savvy individual with expertise in crisis management and Japanese culture? We're seeking a skilled IT Crisis Manager to join our team in Portugal. With a competitive salary of €38,500 per annum and opportunities for career advancement, this role offers the perfect blend of challenge and reward.
About the RoleThe primary focus of this position is to manage Premier Customers' & Partners' Critical Situation incidents, ensuring timely and effective response to internal and external customer needs. You will be responsible for delivering high-quality customer and partner experiences, expanding internal visibility of Premier Customers' Critical Situations, and identifying systemic issues to prevent future problems.
Key Responsibilities- Manage active Critical Situations and own complex, mission-critical, or politically sensitive Premier customer situations.
- Identify systemic issues and flag process breakdowns during the execution of the CritSit Process.
- Act as Crisis Manager in catastrophic outage situations and pursue proactive actions to help prevent future issues.
- Lead projects and working groups to improve processes and tools, establishing and maintaining relationships with customers and internal groups.
To succeed in this role, you must have:
- Fluency in English and Japanese (spoken and written).
- Service delivery experience, preferably in Microsoft products and technologies.
- Exceptional organizational skills to manage effective escalation within different departments.
- Able to work non-standard hours, weekends, and public holidays.
In return for your expertise, we offer:
- A competitive salary of €38,500 per annum.
- Opportunities for career advancement and professional development in international markets.
- Tailor-made challenges that allow you to develop skills in the area you want most.
- Support in professional and personal development through Axians' offer, including a friend referral program and career progression plan.
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