**IT Operations Center Executive Manager**

4 semanas atrás


Lisboa, Lisboa, Portugal AXA Group Tempo inteiro
  • About the Role

The **Command Center Manager** is responsible for overseeing the operations of the command center, ensuring seamless coordination and response during major incident and crisis situations. This includes developing and implementing standard operating procedures, coordinating with internal and external stakeholders, and utilizing advanced technologies to maintain situational awareness and make informed decisions.

Key Responsibilities
  • Oversee the overall operations of the command center, ensuring smooth and efficient functioning.
  • Develop and implement standard operating procedures for emergency response and crisis management.
  • Coordinate with various departments to ensure timely and effective communication during critical incidents.
  • Monitor and improve real-time data and information to assess situational awareness and make informed decisions.
  • Manage a team of specialists and analysts, providing leadership, guidance, and support.
  • Collaborate with external providers to facilitate a coordinated response.
  • Conduct regular training and drills to prepare staff for various emergency scenarios.
  • Utilize advanced technologies (AI & ML) and systems to enhance the capabilities of the command center.
  • Analyze performance metrics and identify areas for improvement in operational efficiency.
  • Maintain a high level of readiness to respond to any emergency or crisis situation.

This role requires strong leadership and management skills, with the ability to mentor and coach a team of specialists and analysts. The successful candidate will have experience working in a command center environment, with a strong understanding of IT operations and crisis management.

**About AXA Group**
AXA Group is a world-leading insurance company, acting for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of respect, for each other, for our customers and the communities around us.

What We Offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.



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