Network Operations Center Manager

1 semana atrás


Lisboa, Lisboa, Portugal Truphone Tempo inteiro

About the Role

As the Manager of the Network Operations Center, you will play a key role in ensuring seamless connectivity and services for our customers. Your primary responsibilities will include managing the team, ensuring alignment with business goals, and overseeing the maintenance and evolution of our products and services.

Key Responsibilities:

  1. Plan, direct, and oversee the Network Operations Center team to ensure alignment between business goals and functional objectives.
  2. Manage the relationship with all relevant teams to ensure customer expectations are met and mandatory services are provided.
  3. Responsible for the Shift Roster that supports the team's 24x7 operation and ensures all responsibilities within the shift are well distributed and achieved.
  4. Responsible for receiving, analyzing, transforming, and sharing team metrics and KPI.
  5. Oversee all technical documentation produced by engineers for the tasks and processes supported by the team.
  6. Continuously analyze and improve existing service and support patterns to enhance performance, reliability, and user experience.

What We Offer:
As a key member of our team, you will have the opportunity to grow and develop in a dynamic and innovative environment. We offer a collaborative and inclusive culture, with access to ongoing mentorship and opportunities for advancement. Our industry is constantly evolving, and you will face new and exciting challenges that will keep you engaged and motivated.

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