Cloudflare Network Operations Center Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

**About Us**

At Cloudflare, we're on a mission to help build a better Internet. Our network is one of the world's largest, powering millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

**The Role**

We're looking for a skilled Network Operations Center Analyst to join our team. As a NOC Analyst, you'll provide premium-level support for our largest and most technically sophisticated customers.

**Responsibilities**

  • Configure and maintain custom alerting for availability and latency across Layer 7.
  • Maintain customer dashboards in Grafana, which will be used to monitor for alert signals.
  • Work closely with internal teams such as System Reliability Engineering, Infrastructure Engineering, and Network Engineering to alert against, and subsequently provide meaningful data on performance degradation.
  • Outreach to customers for triggered alerts, providing them with meaningful information on what alerts are firing and why.
  • Escalate impactful alerts to customer support and/or other internal teams.

**What You'll Need**

To be successful in this role, you'll need strong analytical and problem-solving skills, as well as excellent communication and collaboration skills.

**Why Cloudflare?**

We're a company that's passionate about building a better Internet. We're committed to diversity, equity, and inclusion, and we're looking for individuals who share our values.



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