Network Operations Center Analyst

2 semanas atrás


Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro
About Us

At Cloudflare, we're on a mission to build a better Internet. Our network powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code.

We're looking for curious and empathetic individuals who are committed to developing themselves and learning new skills. We're ready to help you do that. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.

Available Locations: Lisbon or Remote Portugal

Role Description

The Network Operations Center (NOC) Analyst provides premium-level support for Cloudflare's largest and most technically sophisticated customers. The NOC service focuses on monitoring, alerting, and addressing issues related to availability and latency degradation in Layer 7 traffic, as well as handling basic security escalations and offering recommendations to mitigate fundamental attacks.

The NOC system monitors HTTP requests for alert-able conditions, and our NOC team alerts customers about problems as soon as they're found. NOC Engineers analyze the alerts, inform the customer of any material impact, and proactively put in motion a remediation path to resolving the degraded service.

Responsibilities
  • Configure and maintain custom alerting for availability and latency across Layer 7.
  • Maintain customer dashboards in Grafana, which will be used to monitor for alert signals.
  • Work closely with internal teams such as System Reliability Engineering, Infrastructure Engineering, and Network Engineering to alert against, and subsequently provide meaningful data on performance degradation.
  • Outreach to customers for triggered alerts, providing them with meaningful information on what alerts are firing and why.
  • Escalate impactful alerts to customer support and/or other internal teams.
  • Join customer calls to provide granular and frequent status updates on critical issues.
  • Compile historical reporting on a regular cadence to customers, including remediation steps.
Requirements
  • 3+ years experience in a customer-facing technical support role
  • Modern internet protocols like HTTPS, UDP, TCP, etc.
  • Analysis of traffic for anomaly detection and creation of mitigation rules
  • Knowledge of Cloudflare Products & Features
  • Excellent communication skills with both an internal technical audience and a high-level customer stakeholder
  • Command line / Bash shell
  • Demonstrates excellent crisis management principles
  • Strong multi-tasker with ability to quickly context switch
  • Motivated self-starter who is always looking to improve and expand skills
  • Flexible for scheduled holiday/weekend coverage.
  • Highly desirable:
  • Experience with prometheus queries, grafana, alertmanager, webhooks, and pagerduty.
  • You are familiar with Cloudflare and have a site actively using our platform


  • Lisboa, Lisboa, Portugal Truphone Tempo inteiro

    Network Operations Center ManagerAt 1GLOBAL, we're revolutionizing the world of telecommunications with our cutting-edge eSIM solutions and seamless connectivity services. As our Network Operations Center Manager, you'll play a critical role in ensuring the smooth operation of our global network, supporting our customers' needs, and driving innovation in the...


  • Lisboa, Lisboa, Portugal Truphone Tempo inteiro

    Job Title: Network Operations Center ManagerAbout the Role:As the Manager of the Network Operations Center in 1GLOBAL, you will play a key role in ensuring the smooth operation of our network. Your responsibilities will include planning, directing, and overseeing the Network Operations Center team, ensuring alignment between business goals and functional...


  • Lisboa, Lisboa, Portugal Truphone Tempo inteiro

    Job Title: Network Operations Center ManagerAt 1GLOBAL, we're seeking a highly skilled Network Operations Center Manager to join our team. As a key member of our operational cluster, you'll play a crucial role in maintaining and evolving our products and services.Key Responsibilities:Plan, direct, and oversee the Network Operations Center team to ensure...


  • Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    **About Us**At Cloudflare, we're on a mission to help build a better Internet. Our network is one of the world's largest, powering millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.**The Role**We're looking for a skilled Network Operations Center Analyst to join our team. As a...


  • Lisboa, Lisboa, Portugal Truphone Tempo inteiro

    Job SummaryAs the Manager of the Network Operations Center, you will play a critical role in ensuring the smooth operation of our global network. You will be responsible for planning, directing, and overseeing the Network Operations Center team, ensuring alignment between business goals and functional objectives. This includes managing relationships with all...

  • Network Systems Analyst

    2 semanas atrás


    Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiro

    Network Analyst Role OverviewNeotalent Conclusion is seeking a skilled Network Analyst to join one of the largest insurance groups in the world, based in Lisbon. The successful candidate will be responsible for reviewing network alerting and analyzing trends from devices, data centers, or offices. They will also review key data relating to capacity reporting...


  • Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    Cloudflare Network Operations Center SpecialistAt Cloudflare, we're on a mission to build a better Internet. Our Network Operations Center (NOC) team plays a critical role in ensuring the availability and performance of our customers' websites and applications. As a Cloudflare NOC Specialist, you'll be responsible for monitoring and addressing issues related...

  • Network Operations Center

    2 semanas atrás


    Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    Empowering Excellence in Network OperationsAt Capgemini Engineering, we're on a mission to empower every person and every organization on the planet to achieve more. As a Network Operations Center (NOC) Engineer, you'll play a critical role in helping us achieve this mission.Your RoleDeploy and inspect IT network systems within the NOC to ensure optimal...


  • Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    Capgemini Engineering: Empowering ExcellenceOur Mission is to empower every person and every organization on the planet to achieve more. We foster a culture centered on embracing a growth mindset, diversity, inclusion, and encouraging teams and leaders to bring their best each day.We create life-changing innovations that impact billions of lives around the...


  • Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiro

    Network Analyst Role OverviewNeotalent Conclusion is seeking a skilled Network Analyst to join one of the largest insurance groups in the world, based in Lisbon. The successful candidate will be responsible for reviewing network alerting and analyzing trends from devices, data centers, or offices.Key Responsibilities:Review weekly network alerting and...


  • Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    Job DescriptionThe Security Operations Center (SOC) Analyst plays a critical role in ensuring the security and integrity of our organization's digital assets. As a key member of our cybersecurity team, you will be responsible for monitoring and analyzing security events, identifying potential threats, and implementing effective mitigation strategies to...


  • Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    Job DescriptionThe Security Operations Center (SOC) Analyst plays a critical role in ensuring the security and integrity of our organization's digital assets. As a key member of the Inetum team, you will be responsible for monitoring and analyzing security-related data to identify potential threats and vulnerabilities.Key Responsibilities:Proactively monitor...


  • Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    Job DescriptionThe Security Operations Center (SOC) Analyst plays a critical role in ensuring the security and integrity of our organization's digital assets. As a key member of our SOC team, you will be responsible for monitoring and analyzing security-related data to identify potential threats and vulnerabilities.Key Responsibilities:Proactive monitoring...

  • Network Systems Analyst

    2 semanas atrás


    Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiro

    About the Role:Neotalent Conclusion is a leading Iberian specialist in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, we focus on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.We are talent specialists, attracting the best people...


  • Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    Job DescriptionAt Cloudflare, we are on a mission to help build a better Internet. Today, the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online...


  • Lisboa, Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro

    Job Summary Randstad is recruiting a Network Operations Specialist for direct integration in a company located in Lisbon. The successful candidate will be responsible for ensuring the health and stability of the network infrastructure, responding to incidents, and executing routine maintenance tasks. Main Responsibilities Troubleshoot network incidents and...


  • Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    Job DescriptionRandstad Portugal is seeking a skilled Network Operations Consultant to join our team. As a key member of our network operations team, you will be responsible for ensuring the reliability and optimization of our network infrastructure.Key Responsibilities:Monitor network health and respond to incidents in a timely mannerPerform routine...


  • Lisboa, Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro

    Job SummaryRandstad is seeking a skilled Network Operations Consultant to join our team in Lisbon. As a key member of our IT department, you will be responsible for ensuring the reliability and optimization of our network infrastructure.Key ResponsibilitiesMonitor and troubleshoot network incidents to restore optimal functionalityImplement and maintain...


  • Lisboa, Lisboa, Portugal AXA Group Tempo inteiro

    About the RoleWe are seeking an experienced IT Operations Center Executive Manager to join our team at AXA Group Operations. As a key member of our organization, you will be responsible for overseeing the overall operations of the command center, ensuring seamless coordination and response during major incident and crisis situations.Main...


  • Lisboa, Lisboa, Portugal Randstad II - Prestação de Serviços, Limitada Tempo inteiro

    Randstad is seeking a skilled Network Operations Specialist to join their team in Lisbon. This role involves monitoring network health, responding to incidents, and performing routine maintenance tasks. The ideal candidate will have excellent troubleshooting skills and be able to collaborate with cross-functional teams to resolve complex network issues.Key...