Network Operations Center Manager

Há 1 mês


Lisboa, Lisboa, Portugal Truphone Tempo inteiro

Job Summary

As the Manager of the Network Operations Center, you will play a critical role in ensuring the smooth operation of our global network. You will be responsible for planning, directing, and overseeing the Network Operations Center team, ensuring alignment between business goals and functional objectives. This includes managing relationships with all relevant teams to meet customer expectations and ensuring that all responsibilities within the shift are well distributed and achieved.

Key Responsibilities

  • Plan, direct, and oversee the Network Operations Center team
  • Ensure alignment between business goals and functional objectives
  • Manage relationships with all relevant teams to meet customer expectations
  • Responsible for receiving, analyzing, transforming, and sharing team metrics and KPI
  • Oversee all technical documentation produced by engineers for the tasks and processes supported by the team
  • Continuous Service Improvement - Analyze existing service and support patterns and proactively derive plans and actions for improving performance, reliability, and user experience

Requirements
  • Ability to work independently with strong analytical capabilities and a customer-focused mindset
  • Team player mentality to be part of a large, multi-cultural environment
  • Detail-conscious, highly organized, and methodical with a strong work ethic
  • Critical thinking and continuous improvement mindset
  • Comfortable in a fast-paced, intense, and demanding environment
  • Data-driven mentality, measure to support decision-making process

About 1GLOBAL

At 1GLOBAL, we're not just keeping up with industry trends, we're setting them. You'll be at the forefront of cutting-edge technology and telecommunications solutions. Our global impact is evident in our offices in 12 countries and services reaching worldwide. We're a diverse and inclusive culture, where your unique viewpoint is respected and cherished. We're committed to helping our team members grow and develop, with ongoing mentorship and opportunities for advancement. Join us in revolutionizing connectivity globally.

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