Network Operations Center Analyst

2 semanas atrás

Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro
Job Description

At Cloudflare, we are on a mission to help build a better Internet. Today, the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.

Responsibilities
  • Configure and maintain custom alerting for availability and latency across Layer 7.
  • Maintain customer dashboards in Grafana, which will be used to monitor for alert signals.
  • Work closely with internal teams such as System Reliability Engineering, Infrastructure Engineering, and Network Engineering to alert against, and subsequently provide meaningful data on performance degradation.
  • Outreach to customers for triggered alerts, providing them with meaningful information on what alerts are firing and why.
  • Escalate impactful alerts to customer support and/or other internal teams.
  • Join customer calls to provide granular and frequent status updates on critical issues.
  • Compile historical reporting on a regular cadence to customers, including remediation steps.
Requirements
  • 3+ years experience in a customer-facing technical support role.
  • Analysis of traffic for anomaly detection and creation of mitigation rules.
  • Knowledge of Cloudflare Products & Features.
  • Excellent communication skills with both an internal technical audience and a high-level customer stakeholder.
  • Command line / Bash shell.
  • Demonstrates excellent crisis management principles.
  • Strong multi-tasker with ability to quickly context switch.
  • Motivated self-starter who is always looking to improve and expand skills.
  • Flexible for scheduled holiday/weekend coverage.
What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

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