Executive Operations Manager
Há 1 mês
About the Company: BNP Paribas Leasing Solutions is the European leader in asset finance, supporting the growth of clients and industrial partners through rental and finance solutions with services for professional equipment.
Salary: Estimated annual salary €90,000 to €110,000 depending on experience and qualifications.
About the Job:
The Executive Operations Manager plays a critical role in managing and coordinating various teams, including Pay Out, Customer Services, and Collections & Recovery. Key responsibilities include:
- Managing team performance and motivating staff to achieve objectives.
- Ensuring timely contract activation and adequate service levels according to SLAs established with Partnerships.
- Effective telephone handling and processing of customer requests, ensuring high-quality service and adherence to SLAs.
- Credit recovery management, maintaining defined processes and target success rates.
- Legal proceedings management with External Lawyers and proposal of contracts for loss transfer.
- Maintaining key partnerships and collaborating with external service providers, including insurance companies.
- Updating service procedures and conducting first-level controls.
- Financial Security responsibilities fulfillment and participation in international operational communities.
- Monthly report preparation for operations committees and ensuring data quality within the department.
Requirements:
To succeed as an Executive Operations Manager, you will need:
- Bachelor's degree in Business Management, Economics, or relevant fields.
- Experience in leading operational teams.
- Fluency in Portuguese and English.
- Strong communication skills, ability to develop others, client focus, negotiation skills, and attention to detail.
About Us: BNP Paribas Leasing Solutions offers comprehensive rental and finance solutions for professional equipment. In 2023, the company financed 323,000 projects with a total volume of 15.5 billion euros across 20 countries and more than 3,700 employees worldwide.
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