Executive Operations Manager

Há 1 mês


Lisboa, Lisboa, Portugal Phiture Tempo inteiro
Job Title: Executive Operations Manager - Asset Finance

About the Company: BNP Paribas Leasing Solutions is the European leader in asset finance, supporting the growth of clients and industrial partners through rental and finance solutions with services for professional equipment.

Salary: Estimated annual salary €90,000 to €110,000 depending on experience and qualifications.

About the Job:

The Executive Operations Manager plays a critical role in managing and coordinating various teams, including Pay Out, Customer Services, and Collections & Recovery. Key responsibilities include:

  • Managing team performance and motivating staff to achieve objectives.
  • Ensuring timely contract activation and adequate service levels according to SLAs established with Partnerships.
  • Effective telephone handling and processing of customer requests, ensuring high-quality service and adherence to SLAs.
  • Credit recovery management, maintaining defined processes and target success rates.
  • Legal proceedings management with External Lawyers and proposal of contracts for loss transfer.
  • Maintaining key partnerships and collaborating with external service providers, including insurance companies.
  • Updating service procedures and conducting first-level controls.
  • Financial Security responsibilities fulfillment and participation in international operational communities.
  • Monthly report preparation for operations committees and ensuring data quality within the department.

Requirements:

To succeed as an Executive Operations Manager, you will need:

  • Bachelor's degree in Business Management, Economics, or relevant fields.
  • Experience in leading operational teams.
  • Fluency in Portuguese and English.
  • Strong communication skills, ability to develop others, client focus, negotiation skills, and attention to detail.

About Us: BNP Paribas Leasing Solutions offers comprehensive rental and finance solutions for professional equipment. In 2023, the company financed 323,000 projects with a total volume of 15.5 billion euros across 20 countries and more than 3,700 employees worldwide.


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