Executive Front Office Manager

Há 6 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Phiture is seeking a skilled and experienced Executive Front Office Manager to join our team. In this role, you will be responsible for supervising the Front Office Team and ensuring that our guests receive an exceptional experience from check-in through check-out.

We are looking for someone with excellent leadership skills, ability to multitask, and strong communication skills. As an Executive Front Office Manager, you will be responsible for performing the following tasks:

  • Assign and instruct Guest Service Agents, Operators, and Bell Attendants in details of work
  • Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability, and making decisions that are in the best interest of the hotel
  • Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants, and other departments with any questions or requests
  • Resolve customer complaints by conducting thorough investigations of the situation and coming up with effective resolutions
  • Prepare and conduct daily pre-shift meetings, communicate effectively with all staff, and provide them with any information necessary to provide guest service in accordance with Hilton standards

The salary for this position is approximately $60,000 - $80,000 per year, depending on experience. If you have a passion for delivering exceptional guest experiences and possess excellent leadership skills, we encourage you to apply for this exciting opportunity.

This role offers a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development. Additionally, as a valued member of our team, you will be part of a dynamic and supportive environment that fosters collaboration and innovation.



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