Czech Data Annotation Specialist for Global E-Commerce Platform

1 semana atrás


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

About Sitel Corp.

We are a leading provider of customer experience solutions, offering a range of services to help businesses succeed in the digital age. Our team is passionate about delivering exceptional results and providing opportunities for growth and development.

Job Overview

This is an exciting opportunity to join our team as a Czech Data Annotation Specialist for a global e-commerce platform. As a key member of our annotation team, you will play a crucial role in ensuring the accuracy and consistency of data used by our clients to improve their customer experiences.

Key Responsibilities:

  • Review and annotate data based on provided guidelines and criteria.
  • Ensure accuracy and consistency in data labeling and annotation.
  • Identify and resolve discrepancies or ambiguities in data annotations.
  • Collaborate with team members to maintain high-quality annotated datasets.
  • Adhere to project deadlines and quality standards.
  • Provide feedback on annotation guidelines and suggest improvements.
  • Maintain confidentiality and security of sensitive data.
  • Gather and analyze customer feedback to identify areas for improvement and make recommendations to enhance the overall customer experience.

Requirements

To be successful in this role, you will need:

  • Native or proficient level of Czech (C2).
  • Intermediate level of English (at least B2).
  • Excellent listening and written/oral communication skills.
  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
  • A motivated and enthusiastic personality.
  • Self-organized, planning and prioritization skills.
  • Dependable, reliable, and able to perform duties with minimum supervision.
  • Ability to interact positively with peers and supervisors.
  • Patience, empathy, and a unique ability to manage stress.
  • Ability to work under pressure and adapt quickly to adverse situations.
  • Technical aptitude and the ability to pick up new technology quickly.
  • Familiarity with ticketing systems.
  • Experience with policy work, or help resource project management.
  • Able to follow guidelines and instructions.
  • Ability to think outside the box.

What We Offer

We offer a competitive salary range of 30,000 - 40,000 EUR per annum, depending on experience, plus benefits including:

  • Signing bonus.
  • Relocation package.
  • Paid professional training.
  • Employee discounts.


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