Travel Booking Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
Travel Booking Specialist

Are you passionate about the travel industry and have a native level of German? Do you thrive on challenge and are excited by change? We are looking for a skilled Travel Booking Specialist to join our team at Blu Selection.

Key Responsibilities:
  • Manage effectively all incoming queries in a customer service environment
  • Handle both inbound and outbound calls and emails
  • Gather information from customers and ensure resolutions of queries
  • Assist clients with upgrades, rescheduling, bookings, doubts, claims, etc.
  • Converse with clients to understand their needs regarding financial consideration, travel dates, destination, and travel packages
  • Booking management (altering, canceling, or creating new reservations)
  • Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations)
Requirements:
  • You have a native level of German and good level of English
  • You are passionate about the travel industry
  • GDS-experience is a plus
  • You have a professional attitude and strong customer service skills
  • You have excellent listening and communication skills
  • You are willing to learn and develop and acquire new skills
  • You are dynamic and self-motivated
  • You are open-minded, a real team player, and willing to work in an international and multicultural environment
  • You have a strong work ethic and are committed to your job, ready to contribute to the success of the company and project
  • You must hold EU Citizenship or a valid work permit for Portugal
What's in it for you?
  • Working hours: Monday to Sunday, rotating shifts 9 am to 6 pm
  • A package in line with the market: 1000€ gross/month x 14 months + 125€/month language bonus + up to 100€/month performance bonus + meal vouchers of 7.23€/workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months)
  • If you live outside Portugal: reimbursement (up to 400€) of the initial flight ticket after 6 months within the company + 12 months of accommodation for a monthly fee of 280€
  • Opportunity to be part of a challenging and fast-paced environment
  • Possibility to collaborate with some of the biggest brands in the industry
  • A multicultural and international environment
  • Fully paid training, professional development, and career evolution


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