Customer Service Representative

Há 1 mês


Porto, Porto, Portugal Deblock Tempo inteiro

About the Role
At Deblock, we are seeking a skilled Customer Operations Specialist to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional support and guidance to ensure their satisfaction with our services.

Key Responsibilities
Serve as the primary point of contact for customers, providing guidance and support with a focus on delivering exceptional service
Troubleshoot and resolve customer issues via phone, email, and live chat platforms
Collaborate closely with other teams, such as Product and Engineering, to effectively address customer needs
Document and track customer interactions and feedback, providing insightful reporting to internal stakeholders
Assist with the development and improvement of customer support processes and resources
Maintain in-depth knowledge of Deblock's products and services to better assist customers

Requirements
Previous experience in customer support or a related role, preferably within the financial services industry
Excellent communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner
Strong problem-solving abilities, with a focus on providing efficient and effective resolutions to customer issues
Ability to multitask and prioritize tasks in a fast-paced environment
Fluency in English, spoken and written
Familiarity with fintech and cryptocurrency concepts and trends is a plus
Ability to work independently and collaboratively in a team-oriented environment

What We Offer
Competitive salary
Private dental + health insurance
Tech gear for your job
30 days of paid holidays (excl. bank holidays)
Option to work 100% remotely or come to the office - your choice
Ability to work abroad



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