Technical Innovator for Customer Experience

1 semana atrás


Portugal Goldenergy Tempo inteiro

About Goldenergy: We are a dynamic and innovative company dedicated to elevating customer experiences through advanced technical solutions. Our team is passionate about using cutting-edge technologies to improve customer service processes in our B2C points of delivery for power and gas.

Job Description

The Junior Product Owner role involves managing projects using agile methodologies from inception to completion, ensuring that solutions are delivered on time, within scope, and meet quality standards. This includes continuously monitoring and analyzing various facets of the call center, as well as relevant departments and operations, along with customer feedback, to identify and pinpoint areas for improvement.

Key Responsibilities:
  • Managing projects using agile methodologies
  • Ensuring solutions are delivered on time and within scope
  • Continuously monitoring and analyzing call center operations and customer feedback

Required Skills and Qualifications

To be successful in this role, you will need a Bachelor's degree in business, IT, or a related field, and at least 1 year of hands-on experience in technical roles, including API design, integration, and implementation of complex technical solutions. You should also have demonstrated understanding of SQL queries and database management, enabling navigation of complex technical environments and optimizing customer service technologies.

Benefits

We offer a competitive salary range of €45,000 - €60,000 per annum, depending on experience. In addition to a comprehensive benefits package, you will enjoy a range of perks, including health and life insurance, birthday day off, team building events, and discounted gym memberships.


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