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Global Team Coordinator

2 meses atrás

Lisboa, Lisboa, Portugal Olenick Tempo inteiro

Job Title: Global Team Coordinator

Job Summary:

We are seeking a highly skilled Global Team Coordinator to join our team at Olenick. This individual will be responsible for managing a globally distributed team, ensuring seamless coordination and task execution.

Key Responsibilities:

  • Act as the primary point of contact for clients, ensuring timely communication and issue resolution.
  • Manage a globally distributed team working across different time zones.
  • Oversee task allocation and shift management to ensure smooth operations.
  • Hire and onboard new agents to support the expansion of the team in multiple geographies.
  • Maintain reporting standards by developing and presenting reports and dashboards.
  • Collaborate with stakeholders to ensure alignment on key deliverables and expectations.
  • Identify and address operational challenges proactively to ensure continuous improvement.

Requirements:

  • Proven expertise in shift management and task management.
  • Strong stakeholder management experience with the ability to build lasting relationships.
  • Proficiency in Excel, including experience with reporting, dashboarding, and data analysis.
  • Excellent communication and interpersonal skills to facilitate seamless client coordination.
  • Demonstrated leadership in hiring and managing teams.

Preferred Qualifications:

  • Experience in a tech-driven or consulting environment.
  • Familiarity with project management tools.
  • Previous experience in scaling teams across geographies.

Education:

  • Minimum of 5 years of experience in managing global teams or similar roles.
  • Bachelor's degree or equivalent experience in Business Administration, Project Management, or related fields.