Retail Experience Coordinator
Há 6 dias
**Company Overview**
Dorel Juvenile is a leading provider of high-quality juvenile products, serving families worldwide through our extensive network of retailers and distributors.
Job Summary
We are seeking a highly motivated and experienced Retail Care Representative to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our retail partners and consumers, providing exceptional customer service, and driving sales growth.
Main Responsibilities
- Serve as the primary point of contact for retail partners and consumers, responding promptly to inquiries, requests, and concerns via phone, email, or in-person visits;
- Build and maintain strong relationships with retail store managers, sales associates, and other key stakeholders to foster collaboration and partnership;
- Proactively engage with retail partners to understand their needs, provide product recommendations, and identify opportunities for upselling and cross-selling;
- Process retail orders accurately and efficiently, ensuring timely delivery and fulfillment of products to retail stores;
- Prepare regular sales reports, dashboards, and presentations for internal stakeholders and retail partners to communicate performance insights and recommendations;
- Proactively identify opportunities to enhance the retail customer experience and streamline processes to improve efficiency and effectiveness.
Requirements
- 2 years of experience in customer service, consumer care, or related roles;
- Fluent in French (mandatory);
- Excellent communication and interpersonal skills, with the ability to empathize with consumers, build rapport, and communicate effectively across diverse channels;
- Strong problem-solving and decision-making abilities, with a customer-focused mindset and a commitment to delivering exceptional service;
- Sales acumen and a results-oriented mindset, with a track record of achieving sales targets and driving business growth;
- Available for hybrid work.
About Us
The people behind our products and brands make Dorel Juvenile an even stronger company. We are extending our leading market position and believe team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth.
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