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Customer Success Advocate

1 semana atrás

Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
Company Overview

Veesion is a young, dynamic, and ambitious startup that values performance over seniority. With an international work environment spanning 28+ nationalities across two offices, we provide opportunities for career growth and development.

We are committed to fostering diversity, equity, and inclusion within our company culture. Our employees enjoy competitive compensation packages, health insurance from day one, and the chance to gain new skills and responsibilities quickly.

Salary and Benefits

As a valued member of our team, you can expect a salary range of $0-0/yearly, along with comprehensive benefits including health insurance. We also offer personalized onboarding and support to enhance your skills.

Job Description

The role of Customer Success US is crucial to Veesion's success. As a key player in ensuring customer satisfaction, you will handle onboarding, formation, and customer satisfaction. You will be in daily contact with technical teams, expanding your knowledge on transversal subjects in a stimulating environment.

  • Identify and respond to customer needs
  • Ensure customer satisfaction
  • Help with task organization and distribution
  • Create customer documents (instructional sheets, documents, and internal processes)

Your working hours will be tailored to accommodate the time difference with the United States, allowing for a balanced lifestyle.

Required Skills and Qualifications

To excel in this position, you should possess:

  • A good critical sense and analytical skills
  • Excellent interpersonal skills and ability to work independently
  • Proactivity and a willingness to learn
  • European citizenship or a valid work permit for Portugal

We value creativity, innovation, and a passion for problem-solving. If you're eager to join a hyper-growth phase and make a real impact, this opportunity may be for you.

Benefits

By joining Veesion, you'll have access to:

  • Competitive compensation and comprehensive benefits
  • Personalized onboarding and support
  • Opportunities for skill development and career advancement
  • A diverse and inclusive work environment
Interview Process

We employ a streamlined recruitment process with three stages:

  • An initial interview with our talent acquisition team
  • A technical interview with one of our CSM managers
  • A final interview with our Team Manager

This ensures we find the perfect candidate for the role and the company culture.