Customer Service Representative for Telecommunications
1 semana atrás
Explore a promising career in customer service at Teleperformance Portugal, where you'll engage with clients over the phone and via email in Italian. This role offers an opportunity to work in a dynamic, multicultural environment.
About TeleperformanceWe are one of the largest telecommunications service providers in Switzerland, serving over 2 million customers daily. Our innovative range of products focuses on mobile communication, including calls, SMS, and high-speed Internet for private and business customers.
Job Responsibilities- Provide exceptional customer service with kindness and professionalism;
- Assist with customer inquiries and concerns regarding products, contract issues, and mobile bundles;
- Answer payment transactions and invoice queries;
- Offer advice on current mobile phones and provide technical support;
- Recommend tariffs and current offers to existing and potential clients;
- Native or near-native Italian speaker;
- Proficient oral and written communication in English (minimum B2 level);
- Excellent communication skills;
- Customer-oriented;
- Proactive in promoting effective problem-solving;
- Able to build and maintain positive relationships with customers.
- Stable work and career progression;
- Mentorship and employee empowerment;
- Intensive training and familiarization phase;
- Ambitious career growth opportunities within our organization;
- Free accommodation in a Teleperformance apartment;
- Annual flight to your homeland;
- Health Insurance from day one;
- Free meals and Portuguese language courses.
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