Customer Service Representative
Há 3 dias
We are seeking a highly skilled Customer Service Representative to join our team at Cross Border Talents in Lisbon, Portugal. This onsite role offers a competitive salary of €30,000 per year, making it an attractive opportunity for individuals passionate about delivering exceptional customer service in the website technical solutions industry.
About the RoleThis position involves providing top-quality support to Dutch-speaking clients via phone, email, or chat, assisting them with technical issues related to website setup, configuration, and functionality. You will be the first point of contact for customers seeking support, and your ability to troubleshoot and resolve issues efficiently will make a significant impact on their experience.
Key Responsibilities- Provide expert-level support to clients regarding website-related queries
- Maintain accurate records of customer interactions and actions taken within the company's CRM system
- Ensure customer satisfaction through prompt and efficient issue resolution
- Collaborate with internal teams to ensure accurate solutions for customers
- Maintain confidentiality and adhere to company policies regarding data protection and customer privacy
To succeed in this role, you should have:
- Dutch fluency (C2 level required)
- Intermediate English proficiency (B2 level preferred)
- Previous experience in customer service or technical support is a plus, but not mandatory
- Technical aptitude or willingness to learn about website technical solutions
- Excellent communication skills (written and verbal) with a customer-centric approach
- Competitive salary: €30,000 per year
- Comprehensive health and life insurance coverage
- Career growth opportunities within the company
- Meal allowance and transport assistance for commuting costs
- Company-provided equipment and software
- Onsite work environment with a dynamic and collaborative team
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