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Travel Booking Expert In Lisbon

1 semana atrás

Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Job Description:

Your responsibilities and impact as a travel booking specialist will be:

  • Managing effectively all incoming queries in a customer service environment
  • Handling both inbound and outbound calls and emails
  • Gathering information from customers and ensuring resolutions of queries
  • Assisting clients with upgrades, rescheduling, bookings, doubts, claims...
  • Conserving with clients to understand their needs regarding financial consideration, travel dates, destination, and travel packages
  • Booking management (altering, canceling, or creating new reservations)
  • Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations)

Skills and Qualifications:

  • You have native-level French and B2 level English language skills
  • You preferably have 6 months' experience in Customer Service or Technical Support in a Call Center
  • You have an interest in and willingness to learn
  • You have very good communication skills – both written and oral
  • You have the ability to operate in high-pressure situations
  • You are a team player, enthusiastic, and self-starter
  • You have analytic and problem-solving skills
  • You are Customer and Quality-oriented

Benefits:

  • 6 months fixed-term contract
  • Working hours: Monday to Saturday, rotating shifts 8 am to 8 pm
  • A package in line with the market: up to €1000 gross per month + performance bonus + complexity bonus + meal vouchers + reimbursement of some transportation costs + Private Health Insurance and dental plan
  • If you live outside Portugal: reimbursement (up to €400) of initial flight ticket after 6 months within the company + 6 months of accommodation in a shared flat provided by the company
  • Opportunity to be part of a challenging and fast-paced environment
  • Possibility to collaborate with some of the biggest brands in the industry
  • A multicultural and international environment
  • Fully paid training, professional development, and career evolution